Customer Delivery Driver - Sudbury Superstore

Availability window:

• Wed 09:00 - 19:00
• Thu 09:00 - 17:00
• Fri 18:00 - 22:00
• Sat 14:00 - 19:00

Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. We are committed to offering new colleagues a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12) we also have opportunities for this and would still love to hear from you. We will schedule your contracted hours within these availability windows and you will receive three weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, so if the times you are available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.

Customers are at the heart of everything we do. As the face of Tesco on the road, we deliver all the way from far north to far south. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it’s about helping others and delivering great service, with a smile. It’s hands-on, physical and full of variety. No two shifts are ever the same, and our customers look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them. So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction, everyone is welcome at Tesco.

Responsibilities:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy, and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer’s time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.
• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say “Thank you.”
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.

Qualifications:

• A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Company Information:

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where everyone’s welcome. We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.