At a Glance
- Tasks: Deliver groceries with a smile and ensure excellent customer service.
- Company: Join Tesco, a leading retailer known for its friendly culture.
- Benefits: Earn from £14.18 per hour, with flexible hours and guaranteed minimum shifts.
- Other info: Great team spirit and opportunities to share ideas for improvement.
- Why this job: Be the face of Tesco, making customers' days brighter with every delivery.
- Qualifications: Must have a valid UK/EU driving licence and be 18 or older.
The predicted salary is between 29500 - 30500 £ per year.
Availability Window:
- Mon: 19:00 - 23:00
- Tue: 19:00 - 23:00
- Wed: 18:00 - 22:00
- Thu: 09:00 - 18:30
- Sat: 08:00 - 18:00
Pay and Hours:
Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Job Summary:
As the face of Tesco out on the road, you will deliver goods to customers' homes and provide excellent service with a smile.
Responsibilities:
- Ensure the van and trays I use are clean and kept tidy/organised.
- Leave the back yard clean, tidy and clear of rubbish, and pick up litter as I see it.
- Ensure trays are washed as part of the tray wash process.
- Load the van as required, checking the van for roadworthiness.
- Talk to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
- Take care of products/deliveries as if they were my own.
- Explain to the customer that they will not be charged any more for their substitutions.
- Deliver during the customers' time slot.
- Call the customer before arriving at their property if early.
- Call the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
- Act quickly to respond to the changing needs of our customers and embrace change within my store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Share ideas with my Manager and other colleagues on how we can improve our store for customers.
Qualifications:
A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Eligibility:
Only candidates over the age of 18 may apply for this role.
Customer Delivery Driver - Port Glasgow Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering competitive pay starting at £14.18 per hour and a minimum of 16 guaranteed hours each week, with flexible options available. Our supportive work culture fosters teamwork and encourages personal growth, ensuring that our Customer Delivery Drivers not only deliver exceptional service but also thrive in their roles. With a commitment to employee well-being and a focus on building strong relationships with both customers and colleagues, Tesco is the ideal place for those seeking meaningful and rewarding employment in Port Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Port Glasgow Extra
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and your ability to adapt to changes, just like the job description mentions.
✨Tip Number 3
Dress the part! Even though you’ll be driving around, showing up smartly dressed for your interview can make a great first impression. It shows you take the opportunity seriously and respect the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Delivery Driver - Port Glasgow Extra
Some tips for your application 🫡
Show Your Personality:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and show us why you’d be a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Customer Delivery Driver role. Highlight any relevant experience you have, especially in customer service or driving, and connect it back to what we’re looking for in this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the facts about your skills and experiences that make you a perfect match for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role right there.
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Since the role requires specific time slots, be ready to discuss when you can work and how flexible you are with those hours.
✨Show Off Your Customer Service Skills
As a Customer Delivery Driver, you'll be the face of the company. Prepare examples of how you've provided excellent service in the past. Think about times you’ve gone above and beyond for a customer – this will really impress them!
✨Demonstrate Organisational Skills
Talk about how you keep things tidy and organised, especially when it comes to loading and unloading deliveries. Mention any experience you have with maintaining cleanliness and order, as this is key for the role.
✨Be Ready for Scenario Questions
Expect questions about how you would handle certain situations, like dealing with late deliveries or unhappy customers. Practise your responses to these scenarios so you can show you’re quick on your feet and ready to adapt.
