Customer Delivery Driver - Newcastle Upon Tyne Extra

Availability Window:

• Sun: 13:00‑23:00
• Mon: 19:00‑23:00
• Fri: 08:00‑12:00
• Sat: 08:00‑18:00

Pay and Hours:

Our Customer Delivery Driver rate of pay starts from £14.18 an hour; it increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week to new colleagues, with the option to work fewer hours down to a minimum of 12. Your contracted hours will be scheduled within the availability windows above, and you will receive three weeks' notice of exact shift times.

About the Role:

Customers are at the heart of everything we do. As the face of Tesco on the road, you deliver goods from Lands' End to John O'Groats and interact with customers’ homes daily. The role is more than driving—it’s about helping others and delivering great service with a smile. It is hands‑on, physical and full of variety. No two shifts are ever the same, and you will feel like your own boss while a team of Managers and colleagues at base supports you when needed. We welcome anyone looking for flexibility, job stability, or a new career direction.

Responsibilities:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.
• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.

Qualifications:

A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Diversity & Inclusion:

Our core purpose is to serve customers, communities and the planet a little better every day. We are committed to diversity, equity and inclusion, and everyone’s welcome at Tesco. We listen to flexible working needs and welcome applicants with varying life circumstances. We are proud to have been accredited Disability Confident Leader and provide an inclusive recruitment process.

Important Information:

Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as the warehouse, beer, wine and spirits, counters, bakery and other driving roles. In occasions of high volumes of applicants, some roles may close earlier than the advertised end date. We will only offer individual feedback to candidates who attend an interview.