At a Glance
- Tasks: Deliver smiles and groceries while building relationships with customers.
- Company: Join Tesco, a leading retailer known for its customer-first approach.
- Benefits: Earn £14.18 per hour, guaranteed hours, and flexible shifts.
- Other info: Great opportunity for personal growth and teamwork in a supportive atmosphere.
- Why this job: Make a difference in your community while enjoying a dynamic work environment.
- Qualifications: Must be 18+, hold a valid driving licence, and have a passion for service.
The predicted salary is between 29500 - 30500 € per year.
Customers are at the heart of everything. As the face of Tesco out on the road, you deliver from Lands' End to John O'Groats, meeting and helping customers at home every day. The role is more than just driving: it's about helping others and delivering service with a smile.
Availability Window: Sunday 12:45 – 22:45, Tuesday 16:00 – 20:00, Saturday 08:45 – 18:45
Pay: The starting hourly rate is £14.18; for stores inside the M25 it increases to £15.45. Additional payments may apply depending on location.
Guaranteed Hours: New colleagues are offered a minimum of 16 guaranteed hours per week, with a flexible lower limit of 12 hours.
Responsibilities:
- Keep the van and trays clean and tidy.
- Leave the back yard clean, tidy, and clear of rubbish, picking up litter as seen.
- Wash trays as part of the tray wash process.
- Load the van as required and check its roadworthiness.
- Inform customers of any changes to their order, including short code items and substitutions, and offer refunds for items they are unhappy with.
- Treat products and deliveries as if they were your own.
- Explain to the customer that no additional charge will be applied for substitutions.
- Deliver during the customer's scheduled time slot.
- Call the customer before arriving at their property if early.
- Call the store/centre if running 30 minutes or more late.
- Build relationships with colleagues to create team spirit.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
- Act quickly to respond to changing customer needs and embrace change within the store.
- Be energetic and driven to deliver beyond expectations, integrating home and work for balance.
- Share ideas with managers and colleagues on how to improve the store for customers.
Qualifications:
- Valid UK, EU, or EEA driving licence (Full or Automatic only) held for at least 12 months with no more than 3 penalty points.
Requirements:
- Applicants must be at least 18 years old.
- Applicants working before 6:15 am or after 9:45 pm, or in roles such as warehouse, beer/wine/spirits, counters, bakery, or driving roles, must also be over 18.
- Applicants must have passed the school leaver's age for their country.
Customer Delivery Driver - Inverurie Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an exceptional employer, offering our Customer Delivery Drivers in Inverurie a supportive work culture that prioritises customer satisfaction and teamwork. With guaranteed hours, competitive pay, and opportunities for personal growth, our drivers enjoy a fulfilling role that goes beyond just delivering groceries; they become integral members of the community, building relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Inverurie Extra
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they treat their customers. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your delivery skills! Since you'll be the face of Tesco on the road, think about how you can make each customer interaction special. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone above and beyond for customers or worked well in a team. These stories will help you stand out and show that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Tesco family and ready to deliver great service!
We think you need these skills to ace Customer Delivery Driver - Inverurie Extra
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for customer service in your application. We want to see how you can bring a smile to our customers' faces, just like you would when delivering their groceries!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your experience and skills shine through without any fluff. Remember, less is often more!
Tailor Your Application:Take a moment to customise your application for the role. Mention specific experiences that relate to driving and customer interaction. We love seeing how you connect your background to what we do at Tesco!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the road to joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Delivery Driver entails. Familiarise yourself with the responsibilities like keeping the van tidy and delivering with a smile. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this job is all about customer interaction, be ready to share examples of how you've provided excellent service in the past. Think of times when you went above and beyond for a customer or resolved an issue effectively. This will demonstrate your ability to build relationships and treat customers well.
✨Be Prepared for Practical Questions
Expect questions about handling deliveries, managing time, and dealing with unexpected changes. Prepare scenarios where you had to adapt quickly or solve problems on the spot. This will show that you can think on your feet and are ready for the dynamic nature of the job.
✨Dress the Part and Be Punctual
Even though it's a driving role, first impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects the professionalism expected in the role. Plus, it sets a positive tone right from the start!
