At a Glance
- Tasks: Deliver smiles and groceries while driving around your community.
- Company: Join Tesco, a leader in customer service and sustainability.
- Benefits: Earn £14.18 per hour with flexible hours and a supportive team.
- Other info: Embrace diversity and enjoy a fully inclusive work environment.
- Why this job: Make a difference by helping customers receive their shopping with care.
- Qualifications: Valid UK/EU/EEA driving licence and a friendly attitude.
The predicted salary is between 29500 - 32000 £ per year.
As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile. It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
Key Responsibilities:
- Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
- Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
- Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
- Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
- Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
- Building strong relationships with colleagues to create great team spirit and deliver the best service for customers.
- Being warm and welcoming with customers and colleagues.
- Responding quickly to changing customer needs and embracing change while out on the road and in the store.
Requirements:
- Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves. Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you. We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
Customer Delivery Driver - Colney Hatch Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering our Customer Delivery Drivers a dynamic and supportive work environment in Colney Hatch Extra. With competitive pay starting at £14.18 per hour, opportunities for flexible working, and a strong commitment to diversity and inclusion, we ensure that every team member feels valued and empowered. Our culture fosters teamwork and personal growth, making it a rewarding place to build a career while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Colney Hatch Extra
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their vision.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress the part! Even though it's a driving job, making a good first impression matters. Wear something smart-casual for your interview to show that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Tesco family. Don’t forget to highlight your availability and flexibility in your application!
We think you need these skills to ace Customer Delivery Driver - Colney Hatch Extra
Some tips for your application 🫡
Show Your Personality:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about yourself and why you’re excited about being a Customer Delivery Driver with us.
Highlight Relevant Experience:Make sure to mention any previous driving or customer service experience you have. We love seeing how your past roles can help you deliver that warm, friendly service we pride ourselves on at Tesco.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward answers that get right to the heart of what you want to say. This helps us understand your skills and how you fit into our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Delivery Driver entails. Familiarise yourself with the responsibilities like loading the van safely, handling products with care, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this job is all about interacting with customers, be prepared to discuss your experience in providing great service. Think of examples where you've gone above and beyond for a customer or handled a tricky situation with a smile. This will demonstrate your ability to build strong relationships and create a positive experience.
✨Emphasise Your Flexibility
The role requires adaptability, so be ready to talk about how you handle changing situations. Share instances where you've successfully adjusted to last-minute changes or dealt with unexpected challenges while on the road. This will highlight your readiness to embrace change and meet customer needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how Tesco supports its drivers. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
