At a Glance
- Tasks: Deliver groceries with a smile and provide excellent customer service.
- Company: Join Tesco, a leading retailer with a focus on customer satisfaction.
- Benefits: Earn from £14.18 per hour, with guaranteed hours and flexible shifts.
- Other info: Enjoy a dynamic role with opportunities for personal growth and team support.
- Why this job: Be the face of Tesco, making a difference in customers' lives every day.
- Qualifications: Must have a valid UK driving licence and a passion for customer service.
The predicted salary is between 29500 - 31000 € per year.
Availability Window: Sun 08:00-19:00; Tue 08:00-19:00; Wed 18:00-23:00; Thu 18:00-23:00; Sat 08:00-19:00.
Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours each week. You can also work fewer hours (to a minimum of 12) if that suits you. The availability windows above are the periods during the week during which we would like you to be available to work. Your contracted hours will be scheduled within these times and you will receive three-week notice of your exact shifts. If your availability closely matches but does not exactly match the advertised times, we still welcome you to apply.
Customers are at the heart of everything we do. As the face of Tesco on the road, you will deliver to customers’ homes throughout the country. This role is about more than driving – it involves helping customers and delivering great service with a smile. It is physically demanding and varied; no two shifts are the same. You will often work independently, but a team of managers and colleagues will support you from base. Your opportunities for flexibility include working around your lifestyle, gaining job stability, or changing career direction; Tesco welcomes everyone.
Responsibilities:- Ensure the van and trays are clean, tidy, and organized.
- Keep the back yard clean and clear of rubbish, picking up litter as seen.
- Wash trays as part of the tray wash process.
- Load the van as required and check it for roadworthiness.
- Communicate with customers regarding any changes to orders, including short-code items, substitutions, and refunds for dissatisfaction.
- Treat products and deliveries with care.
- Explain to customers that they will not be charged for substitutions.
- Deliver during the customer's time slot.
- Call the customer before arriving if early.
- Call the store/centre if running 30 minutes or more late.
- Build relationships with colleagues to foster team spirit and support the store’s service standards.
- Maintain a warm, welcoming interaction with customers and colleagues.
- Respond quickly to changing customer needs and embrace change within the store.
- Be energetic, driven, and integrate work and life for personal balance.
- Share ideas with managers and colleagues on improving the store for customers.
- Hold a valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Please note: Tesco will only recruit individuals who have passed the school leaver’s age. Candidates over the age of 18 may only be considered if the role requires working before 6:15 am, after 9:45 pm, or involves working in warehouses, beer, wine, spirit, counter, bakery, or driving roles.
Customer Delivery Driver - Barrow Extra employer: Tesco Retail
Tesco is an excellent employer that prioritises customer service and employee well-being, offering a competitive starting pay of £14.18 per hour with guaranteed hours and flexible scheduling to suit your lifestyle. Our supportive work culture fosters teamwork and personal growth, ensuring that every delivery driver feels valued and empowered to make a difference in our customers' lives while enjoying a varied and dynamic role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Barrow Extra
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and experiences align with the role of a Customer Delivery Driver. We want you to feel confident when discussing your ability to deliver great service with a smile!
✨Tip Number 3
Be ready to showcase your customer service skills! Since this role is all about interacting with customers, prepare examples of how you've provided excellent service in the past. Remember, it's not just about driving; it's about making customers happy!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows that you're proactive and keen to join the Tesco family. Don’t forget to highlight your availability and flexibility in your application!
We think you need these skills to ace Customer Delivery Driver - Barrow Extra
Some tips for your application 🫡
Show Your Availability:Make sure to highlight your availability in your application. We want to know when you can work, so if your schedule closely matches our needs, let us know!
Emphasise Customer Service Skills:Since this role is all about delivering great service, share any experiences you have in customer-facing roles. We love seeing how you’ve made customers smile in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you on the road to joining our team.
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Since the role requires specific time slots, be ready to discuss how your schedule aligns with their needs. If there are slight differences, don’t hesitate to mention them; they appreciate flexibility!
✨Show Off Your Customer Service Skills
As a Customer Delivery Driver, you'll be the face of Tesco. Prepare examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to help someone – this will show you understand the importance of customer satisfaction.
✨Demonstrate Team Spirit
Even though the job involves working independently, teamwork is still crucial. Be ready to share experiences where you collaborated with colleagues or supported team goals. This will highlight your ability to build relationships and contribute positively to the work environment.
✨Prepare for Practical Questions
Expect questions about handling deliveries, managing time, and dealing with unexpected situations. Think through scenarios where you had to adapt quickly or solve problems on the go. This will show that you're not just a driver but someone who can think on their feet and deliver great service.
