At a Glance
- Tasks: Lead a café team, ensuring smooth operations and excellent customer service.
- Company: Join Tesco Café, a welcoming and inclusive workplace.
- Benefits: Flexible hours, tailored training, and opportunities for career progression.
- Other info: Be part of a diverse team where everyone can be their authentic selves.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 22000 - 26000 € per year.
We're looking for a Team Leader to join one of our cafés, where a friendly, fast‑paced environment awaits. With a passion for providing excellent customer service, a proactive can‑do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly. You’ll get to flex and build on your skills and experience with a wide range of responsibilities, from supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.
Responsibilities
- Making sure everything runs smoothly by maintaining operational and safety standards.
- Ensuring all food safety and hygiene regulations are met and followed.
- Leading by example by providing an excellent experience for customers.
- Opening and closing the café and overseeing full operations in the Manager’s absence.
- Recognising and celebrating team members for providing excellent service.
- Learning our menu inside out and helping our team to do the same.
- Boosting sales by making sure everyone’s in the right place at the right time.
- Delivering Health & Safety and Food Safety training for team members.
- Supporting the Café Manager with colleague coaching and development.
- Seeking ways to constantly help improve our service for customers.
- Promoting an inclusive environment where colleagues feel respected, valued, and safe.
Qualifications
- A background in hospitality, with Team/Shift Leader experience.
- A passion for providing excellent customer service.
- Health & Safety and Food Safety knowledge.
Personal attributes
- Effective communication skills.
- Ability to multitask and adapt to changing priorities.
- Confidence using initiative to improve ways of working.
Benefits
- Flexible working options.
- Development and training tailored to you.
- Opportunities to progress within the company.
- Inclusive workplace where you can be your best and most authentic self.
Please note that you need to be 18 or over to apply for this role. We are proud to have an inclusive culture at Tesco Café where everyone is welcome and can be themselves. We strive to create a workforce that reflects our customers worldwide. We’re proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
Cafe Team Leader in Crewe employer: Tesco Retail
At Tesco Café, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture where every team member is valued. With flexible working options and tailored development opportunities, you can grow your career while enjoying a supportive environment that celebrates diversity and encourages personal authenticity. Join us in delivering exceptional customer service in a fast-paced café setting, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Team Leader in Crewe
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with the menu and the daily operations. This way, when you walk in for an interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Show your personality! When you meet the team or manager, let your friendly vibe shine through. Remember, they’re looking for someone who fits into their fast-paced environment, so be yourself and showcase your collaborative spirit.
✨Tip Number 3
Be proactive during your interactions. If you see something that could improve the café's operations or customer service, don’t hesitate to share your ideas. This shows initiative and a genuine interest in making things better!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about our inclusive culture and the opportunities we offer for growth and development.
We think you need these skills to ace Cafe Team Leader in Crewe
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for providing excellent customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
Highlight Your Leadership Experience:As a Team Leader, we want to see your leadership skills in action. Mention any previous experience where you’ve coached or developed team members, and how you’ve led by example to create a positive work environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our café team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco Retail
✨Know the Menu Inside Out
Make sure you’re familiar with the café's menu before the interview. This shows your enthusiasm and helps you answer questions about food and drink options confidently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer or resolve an issue.
✨Demonstrate Leadership Qualities
Be ready to discuss your experience in leading teams. Share stories that highlight your ability to coach, develop, and motivate team members, as well as how you handle challenges.
✨Emphasise Safety and Hygiene Knowledge
Since health and safety are crucial in a café environment, brush up on relevant regulations. Be prepared to discuss how you ensure compliance and promote a safe working environment.
