At a Glance
- Tasks: Provide friendly service and support customers with mobile products and tech queries.
- Company: Join Tesco, a leading retailer committed to diversity and inclusion.
- Benefits: Earn £13.70 per hour, with guaranteed hours and flexible scheduling.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a fun team, learn new skills, and make customers smile.
- Qualifications: Passion for customer service and ability to work well in a team.
The predicted salary is between 13 - 14 £ per hour.
Availability Window Days: Sun 10:00:00-14:00:00, Tue 09:00:00-13:00:00, Thu 11:00:00-19:00:00, Sat 09:00:00-18:00:00.
Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome. We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
Tesco Colleague - Phone Shops - Cirencester Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and customer service are at the forefront. Our colleagues enjoy competitive pay starting at £13.70 per hour, flexible working hours, and ample opportunities for personal and professional growth in a supportive environment. With a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to contribute to our mission of serving customers and communities better every day.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Cirencester Extra
✨Tip Number 1
Get to know Tesco's values and culture before your interview. This way, you can show how your personal values align with theirs, especially around customer service and teamwork. It’ll help you stand out as someone who truly fits in!
✨Tip Number 2
Practice your customer interaction skills! Since the role is all about providing great service, think of examples from your past where you’ve gone above and beyond for a customer. We want to hear those stories during your chat with us!
✨Tip Number 3
Be ready to discuss your availability openly. Tesco values flexibility, so if you can work within their specified hours, make sure to highlight that. It shows you’re keen and ready to jump in when needed!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore more about the role and what we’re all about at Tesco.
We think you need these skills to ace Tesco Colleague - Phone Shops - Cirencester Extra
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've made customers feel valued and supported in the past!
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and how you can contribute to our team culture.
Tailor Your Application:Take a moment to read through the job description and align your skills with what we're looking for. Mention specific examples that demonstrate your ability to provide great service and work well in a team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Tesco values flexibility, so if you can work within their specified hours, highlight that. Be ready to discuss how you can fit into their schedule and support the team.
✨Showcase Your Customer Service Skills
Since customers are at the heart of Tesco's operations, prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you made a positive impact on a customer's experience, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
Tesco emphasises teamwork, so be prepared to talk about your experiences working in a team. Share stories that illustrate your ability to communicate openly, collaborate with colleagues, and celebrate successes together. This will show that you’re a great fit for their inclusive culture.
✨Be Ready for Tech Questions
As a Phone Shop Colleague, you'll need to assist customers with tech queries. Brush up on common mobile products and services, and be ready to discuss how you would help a customer with a tech issue. Showing confidence in your tech knowledge will impress the interviewers.
