One Stop - Post Office Officer in Charge in Cheadle

My AM gives me feedback on retail standards. I score green on my One Stop audits - If I score less there is a plan to address the issues. I score green in my Post Office Ltd Mystery shopper visits. Correct products advertised, for the correct period. I serve the customers as promptly as possible and customer feedback is positive. Post Office Ltd branch standard targets are met. I inform the customer of service options available for each transaction. I support the Retail team/manager when I get the opportunity. I look to grow the business by keeping up to date with product changes. I quickly develop my understanding of new products to promote sales. I promote add-on sales wherever I can by asking the right questions to my customers. I carefully monitor my cash to ensure availability. I ensure I have all products available in my PO. I ensure I have information leaflets available for my customers. I complete all tasks as shown on my routines pad, paying particular attention to those attracting financial penalty. I keep my AM informed of any potential losses and transaction corrections. I report anything which could be a hazard. I make sure all my Post Office audit next steps are actioned to improve the scores. I ensure the PO business is transacted in line with POL rules and regulations. 95% of staff has completed Bronze, Silver, and Gold training. I attend training courses wherever possible. I achieve an 87% response rate and the responses are Green/Blue. I have an action plan in place to improve on Red/Amber responses. Absence is no more than 3% and return to work interviews are completed. I recruit the right people using my PO knowledge and experience, and my vacancies are filled within 4 weeks or less. People issues are dealt with using the correct process and within the required timescales (incident support process/investigations/disciplinaries/appeals/grievances). My AOM gives me positive feedback on how I manage my people. My people are paid correctly and on time. 'How am I doing' discussions take place within correct timescales. I have a robust succession plan in place for my office and develop talent within my team. Underperformance is dealt with in a professional and timely manner in one-to-ones using honesty. I drive my own development and performance reviews. I read and understand all communication received and share content and best practice with my team. I discuss office performance with my team. I recognise and share success. My team know how the office is performing, the targets they have been set, and how to improve or contribute to the targets. Performance is to budget or better across all controllable lines. I ensure all of my team have completed their Regulatory Compliance Training. Cash declarations are completed at the correct time and are 100% accurate. I follow up all failed regulatory compliance issues with staff that are accountable. We always try our best for customers. We work together as One team. We treat each other how we like to be treated ourselves. 100% of staff in my Post Office know what the values are. Staff on my Post Office say they live the Values, and I share examples of how I have lived the values with my Manager. My AOM gives me feedback on how I live the values. I am BRAGd green on my performance review against Values. I manage and conduct work activities in such a way as to ensure the safety, health, and welfare at work of all colleagues and customers.

At One Stop Stores, we aim to serve local shoppers a little better every day. Being a part of the local community, we really can achieve this but it’s our colleagues in store that bring this to life. In this role, you will greet and welcome our customers warmly, chat to them to find out their shopping needs, sell the right products to them, and make their shopping experience a great one. As well as having brilliant customer service, you’ll also need to be a team player, making sure that your store is always looking great, with the right products on the shelves and fantastic services on offer. Whilst being ready to roll up your sleeves and do what’s needed to put our customers at the heart of everything we do, as part of the One Stop & Tesco family, you’ll need to:

• Greet each customer with a warm and friendly welcome
• Listen to and talk with customers to find out what their needs are
• Do your best to make sure the customer finds everything they want
• Be passionate and knowledgeable about our products and services
• Always be in store, on time, smartly dressed and ready to serve
• Make sure Post Office processes and procedures are followed
• Help to achieve key targets and manage operational routines
• Always think 25 when serving age-restricted products
• Work as part of a team to complete store duties

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business. One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week, One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco. With our stores situated throughout England and Wales, there’s sure to be a One Stop near where you live or work. We’re proud to have been accredited Disability Confident Level 1 and we’re committed to providing a fully inclusive and accessible recruitment process.