Customer Delivery Driver - Carlisle Warwick Rd Superstore

Availability Window Days:

• Sun: 18:00 - 22:00
• Mon: 19:00 - 23:00
• Thu: 19:00 - 23:00
• Fri: 19:00 - 23:00
• Sat: 19:00 - 23:00

Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week; if you prefer fewer hours (to a minimum of 12) we also welcome you. We schedule your contracted hours within these times and give you 3 weeks' notice of exactly when your shifts will be. If the times you are available to work match closely but not exactly to our advertised times, we still love to hear from you.

Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile. It's hands-on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you'll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them. So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

Responsibilities:

• Ensure the van and trays I use are clean and kept tidy/organised.
• Leave the back yard clean, tidy and clear of rubbish, and pick up litter as I see it.
• Ensure trays are washed as part of the tray wash process.
• Load the van as required, checking the van for roadworthiness.
• Talk to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Take care of products/deliveries as if they were my own.
• Explain to the customer that they will not be charged any more for their substitutions.
• Deliver during the customer's time slot.
• Call the customer before arriving at their property if early.
• Call the store/centre if running 30 or more minutes late.
• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
• Act quickly to respond to the changing needs of our customers and embrace change within my store.
• Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Share ideas with my Manager and other colleagues on how we can improve our store for customers.

Qualifications:

• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Legal Requirements:

Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.