At a Glance
- Tasks: Assist customers, keep shelves stocked, and ensure speedy service in a vibrant branch.
- Company: Join Booker, the UK's leading food & drink wholesaler with a welcoming culture.
- Benefits: Gain valuable experience, work flexible hours, and be part of a diverse team.
- Other info: Enjoy a dynamic workplace with opportunities for personal growth and development.
- Why this job: Make a difference by delivering excellent customer service in a fast-paced environment.
- Qualifications: Must be 18+, with a can-do attitude and passion for helping others.
The predicted salary is between 12 - 13 £ per hour.
This is a Seasonal Temp branch assistant role on a 12 week rolling contract basis. We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same.
We are a 5/7 day operation (check our website for specific opening times). We only recruit individuals aged 18 and over for this role. Customers are at the heart of everything we do; our customers need to be back in their own business as quickly as possible having found what they need. We keep the shelves full, provide speed of service through the tills and wish them a fond farewell or maybe our customers need a delivery and we are accurately picking what they need.
- A can do attitude
- A passion for customer service
- Be willing to go the extra mile
- Always be there, on time and properly presented
Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We’re proud that Booker is a Disability Confident Committed Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact us.
Please note we can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Seasonal Branch Assistant in Burnley employer: Tesco Retail
Booker Group is an exceptional employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. With a commitment to diversity and inclusion, employees can thrive in an environment that values their individuality while enjoying opportunities for personal growth and development. Located across the UK, our branches provide a dynamic setting for those looking to make a meaningful impact in the food and drink wholesale industry.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Branch Assistant in Burnley
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Tesco Retail.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Tesco Retail.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Tesco Retail.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Tesco Retail!
We think you need these skills to ace Seasonal Branch Assistant in Burnley
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Tesco Retail, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Tesco Retail!
How to prepare for a job interview at Tesco Retail
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Tesco Retail that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Tesco Retail during this peak time and how you can be an asset to their team.
