At a Glance
- Tasks: Provide friendly service and support customers with mobile products and tech queries.
- Company: Join Tesco, a leading retailer committed to diversity and inclusion.
- Benefits: Earn £13.70 per hour, with flexible hours and career growth opportunities.
- Other info: Flexible working options available; we celebrate diversity and inclusivity.
- Why this job: Be part of a fun team, meet great people, and make a real impact.
- Qualifications: Passion for customer service and ability to work well in a team.
The predicted salary is between 13.7 - 13.7 £ per hour.
Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.
Key Responsibilities:
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome. We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you. We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
Tesco Colleague - Phone Shops - Burnham-On-Sea Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and customer service are at the forefront. Our colleagues enjoy competitive pay starting at £13.70 per hour, flexible working hours, and ample opportunities for personal and professional growth in a supportive environment. With a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to contribute to our mission of serving customers and communities better every day.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Burnham-On-Sea Superstore
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Tesco Retail, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Tesco Colleague - Phone Shops - Burnham-On-Sea Superstore
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Tesco Retail that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Tesco Retail will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Tesco Retail and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Tesco Retail
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Tesco Retail, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Tesco Retail!
