At a Glance
- Tasks: Provide friendly service and assist customers with mobile products and tech queries.
- Company: Join Tesco, a leading retailer committed to serving communities and the planet.
- Benefits: Earn £13.70 per hour, with flexible hours and opportunities for growth.
- Other info: Embrace diversity and enjoy a supportive workplace with flexible working options.
- Why this job: Make a difference by helping customers find the right tech solutions in a fun team environment.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
The predicted salary is between 13 - 14 £ per hour.
Availability Window
- Days: Fri 10:00:00 - 19:00:00
- Days: Sat 10:00:00 - 19:00:00
Contract Hours
Guaranteed minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts.
Compensation
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments.
Responsibilities
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
- Delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- Building rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- Initiating the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
- Maintaining a positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
About Tesco
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
Equality & Diversity
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves. Everyone’s welcome. We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you. We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
Tesco Colleague - Phone Shops - Burgess Hill Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. As a Phone Shop Colleague in our Burgess Hill Superstore, you'll enjoy guaranteed hours, competitive pay, and the opportunity to connect with customers while working in a dynamic team environment. We are committed to your development and well-being, ensuring you have the resources and flexibility needed to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Burgess Hill Superstore
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco's values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork, as these are key for the Phone Shop role.
✨Tip Number 3
Be yourself! Tesco values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your experiences and how you’ve built rapport with customers in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tesco Colleague - Phone Shops - Burgess Hill Superstore
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you provided great customer service or worked in a team, as these are key for us at Tesco.
Show Your Flexibility:Since we value flexibility, mention your availability clearly. Let us know when you can work within the specified hours, and if you’re open to discussing different shift patterns, that’s a bonus!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco Phone Shop Colleague entails. Familiarise yourself with the responsibilities like providing friendly service and helping customers with tech queries. This will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to demonstrate your ability to build rapport quickly. Think of examples from your past experiences where you’ve provided excellent customer service or resolved issues effectively. This will highlight your suitability for the position.
✨Emphasise Teamwork
Tesco values a positive, team-focused approach, so be ready to discuss how you work well with others. Share stories that illustrate your ability to communicate openly and celebrate successes with colleagues. This will align with their commitment to a collaborative work environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service or tech support. Practice responding to scenarios where you need to make customer-focused decisions. This will help you demonstrate your problem-solving skills and customer-first mindset.
