Tesco Shift Leader - Days - Whitecross Weston-Super-Mare Express in Bridgwater

Availability Window Days from time to time: Sun 14:15:00‑23:15:00, Tue 06:30:00‑14:30:00, Wed 06:30:00‑15:30:00, Thu 06:30:00‑15:30:00, Sat 14:15:00‑23:15:00.

Pay and Working Hours: Our Shift Leader rate of pay starts from £15.59 an hour; this increases to £16.86 for stores inside the M25. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week, with a minimum of 12 hours if you’d like to work fewer hours.

Overview: Customers are at the heart of everything we do. It takes great people to run one of our stores, and a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, a Shift Leader at Tesco is a rewarding role. You’ll face interesting challenges as you oversee the store from the shop floor and strive to make things a little better for customers, colleagues and communities every day.

Responsibilities:

• Work in a fast‑paced retail environment, with a variety of tasks.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
• Guide and support your colleagues in‑store, ensuring a safe place to work and shop.
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that improve store operations.
• Lead from the front and set a great example for your colleagues in everything you do.
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
• Opening and closing the store, completing duty cover, ensuring all decisions are made for everyone’s safety.
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Making sure the store is always clean, tidy and well‑presented.
• Supporting managers to coordinate seasonal, community and charity events.
• Contributing to a great team atmosphere that is inclusive of everyone.
• Providing great customer service by listening to customers and putting them first.
• Keeping the team well‑informed and up to speed on any communications, changes or updates.
• Staying knowledgeable about store performance and looking for ways to improve and simplify operations.
• Coordinating store improvements and removing any obstacles that might hinder service.
• Following health and safety routines and procedures, ensuring colleagues do the same.
• Recognising and celebrating colleagues providing great service.
• Be a great role model by giving thoughtful customer service that ensures every customer’s needs are met.
• Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere.
• Be a clear communicator, comfortable with a variety of methods to keep the team well‑informed.
• Be comfortable taking the lead and overseeing the store in the absence of your manager.
• Be a good decision maker, flexible in thinking, and comfortable handling change to ensure everything is right for customers and colleagues.
• Be motivating, inspiring the team to deliver beyond expectations.
• Be curious, always looking for ideas and opportunities to serve our customers, communities and planet better each day.

Eligibility: Individuals must be 18 or over. You can work a minimum of 12 hours or a minimum of 16 guaranteed hours per week.

Notes: Please note Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as the warehouse, beers, wines & spices, counters, bakery and driving roles.

Additional Information: On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order to manage the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

Vision: Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.”

DE&I: Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where everyone’s welcome.

Accessibility: We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

Flexibility: We know life looks a little different for each of us. That is why at Tesco we always welcome chats about flexible working.

Contact: For more information about us please visit www.tescoplc.com.