At a Glance
- Tasks: Provide friendly service and assist customers with mobile products and tech queries.
- Company: Join Tesco, a diverse and inclusive workplace that values every individual.
- Benefits: Earn £13.70 per hour with guaranteed minimum hours and flexible working options.
- Other info: Enjoy a fun team environment with opportunities for growth and success.
- Why this job: Make a real impact by helping customers find the right mobile solutions.
- Qualifications: Passion for great service and ability to build rapport with customers.
The predicted salary is between 13 - 14 € per hour.
Availability Window
- Days: Thu, Fri, Sat
- From: 10:00:00
- To: 19:00:00
Pay and Hours
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.
Responsibilities
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer-focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
Qualifications
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
EEO & Diversity
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
Flexible Working
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
Accessibility
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Tesco Colleague - Phone Shops - Bournemouth Extra employer: Tesco Retail
Tesco is an excellent employer, offering a supportive and inclusive work environment in Bournemouth, where colleagues are encouraged to deliver exceptional customer service while enjoying flexible working hours. With competitive pay starting at £13.70 per hour and opportunities for growth, Tesco values diversity and fosters a culture of teamwork and celebration of success, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Bournemouth Extra
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and their Phone Shop. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for customer service and tech.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly nature shine through. Remember, they want someone who can build rapport with customers, so be yourself and don’t be afraid to smile!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tesco Colleague - Phone Shops - Bournemouth Extra
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Tesco Colleague. Highlight any relevant experience you have in retail or customer service, and mention how you can contribute to our team and enhance the customer experience.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability during the interview. Tesco values flexibility, so if you can work within their specified hours, highlight that. It shows you’re ready to fit into their schedule and be a reliable team member.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it’s resolving a tech issue or helping someone choose a product, having specific stories ready will demonstrate your passion for delivering great service.
✨Be Tech-Savvy
Since the role involves helping customers with mobile products and tech queries, brush up on your knowledge of current mobile technology and services. Being able to discuss these confidently will impress your interviewers and show you’re the right fit for the Phone Shop.
✨Emphasise Teamwork
Tesco values a positive, team-focused approach. Be prepared to talk about how you’ve worked well with others in previous roles. Share experiences where you celebrated successes together or helped colleagues out, as this aligns with their culture.
