At a Glance
- Tasks: Deliver groceries with a smile and keep everything organised and tidy.
- Company: Join a friendly team at Bolton Horwich Extra.
- Benefits: Earn £14.18 per hour, with guaranteed hours and flexible shifts.
- Other info: Great opportunity to build relationships and improve customer experience.
- Why this job: Make customers happy while enjoying a dynamic work environment.
- Qualifications: Must have a valid UK/EU driving licence and good communication skills.
The predicted salary is between 29500 - 30500 £ per year.
Availability Window
- Days: Mon 17:00 - 23:00
- Wed 12:00 - 19:00
- Thu 07:00 - 19:00
- Sat 17:00 - 23:00
Pay and Hours
Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week; if you’d like to work fewer hours (to a minimum of 12) we also have opportunities.
Responsibilities
- Ensuring the van and trays I use are clean and kept tidy/organised.
- Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
- Ensuring trays are washed as part of the tray wash process.
- Loading the van as required, checking the van for roadworthiness.
- Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
- Taking care of products/deliveries as if they were my own.
- Explaining to the customer that they will not be charged any more for their substitutions.
- Delivering during the customers time slot.
- Calling the customer before arriving at their property if early.
- Calling the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say Thank you.
- Acting quickly to respond to the changing needs of our customers and embracing change within my store.
- Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
Qualifications
- A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
- Able to adhere to the GB Domestic Driving Rules.
Customer Delivery Driver - Bolton Horwich Extra employer: Tesco Retail
As a Customer Delivery Driver at our Bolton Horwich Extra location, you will be part of a dynamic team that values collaboration and customer satisfaction. We offer competitive pay starting at £14.18 per hour, with guaranteed hours and opportunities for flexible working arrangements. Our supportive work culture encourages personal growth and development, making it an excellent place for those seeking meaningful employment in a friendly environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Bolton Horwich Extra
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the store and its values. This way, you can show how your vibe matches theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the role.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples where you've gone above and beyond for customers. This is key for a Customer Delivery Driver role, so make sure you highlight those experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Customer Delivery Driver - Bolton Horwich Extra
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A friendly tone can make a big difference.
Tailor Your Application:Make sure to tailor your application to the Customer Delivery Driver role. Highlight any relevant experience you have, especially in customer service or driving. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff. This helps us understand your fit for the role quickly.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re clear about your availability for the role. Since the job requires specific time slots, be ready to discuss when you can work and how flexible you are with those hours.
✨Show Off Your Customer Service Skills
This role is all about interacting with customers, so prepare examples of how you've provided excellent service in the past. Think about times you’ve resolved issues or gone the extra mile for a customer.
✨Demonstrate Organisational Skills
As a delivery driver, keeping your van tidy and organised is key. Be prepared to talk about how you manage your time and keep things in order, both in your vehicle and during deliveries.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like dealing with a late delivery or a customer complaint. Practise your responses to show that you can think on your feet and adapt to changes.
