At a Glance
- Tasks: Serve customers with passion, handle queries, and ensure a great shopping experience.
- Company: Join Tesco, a diverse and inclusive workplace that values every team member.
- Benefits: Earn £13.28 per hour, enjoy flexible hours, and gain valuable experience.
- Other info: Flexible working arrangements available; we celebrate diversity and inclusion.
- Why this job: Be part of a friendly team, meet new people, and make a real difference.
- Qualifications: Must be over 18, with a passion for customer service and teamwork.
The predicted salary is between 27600 - 36400 £ per year.
Availability Window
- Days: Sun 13:00 - 18:00
- Tue 10:00 - 15:30
- Wed 18:00 - 21:00
Our Tesco Colleague rate of pay starts from £13.28 an hour. Additional payments may also apply depending on location and skills. We offer new colleagues a minimum of 16 guaranteed hours each week, but you may also work fewer hours (min. 12) if that suits you better. We will schedule your contracted hours within these times and give you three weeks’ notice of when your shifts will be. If your availability closely matches our slots, we are happy to consider flexibility.
Key Responsibilities
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Knowing your customers and serving them with passion and pride; giving great natural service.
- Passionate and knowledgeable about the products and services within my store.
- Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
- Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
- Accurately recording any customer details and treating this information confidentially.
- Carrying out safe and legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
- Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.
- Accurately recording and processing returned items from customers.
- Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
- Controlling keys that may be stored at the desk correctly.
- Liaising with Shift Leaders, Managers and Security, communicating clearly.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Working across the store in our service, picking and replenishment areas where required.
- Handling products with care to maintain quality and ensure they reach customers in the best condition.
- Being yourself, living our values, making everyone feel welcome and always following our policies.
Qualities & Experience
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
- To take the initiative and make decisions that are right for our customers.
- Work well within a team and communicate openly with others.
- Build relationships with colleagues to create a team spirit, having fun and celebrating success.
- Be at work on time, well presented and ready to be a brand ambassador.
PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.
Diversity and Inclusion
We are proud to be an inclusive and accessible company. Everyone is welcome and will be valued for who they are. We welcome flexible working arrangements and support all applicants, including carers, parents, retirees and those needing adjustments. Our commitment to equality and diversity ensures a fair and supportive working environment for all.
Tesco Colleague - Customer Service Desk - Yorkgate Centre Superstore in Belfast employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment at our Yorkgate Centre Superstore. With guaranteed hours, competitive pay starting at £13.28 per hour, and opportunities for career progression, we empower our colleagues to thrive while delivering exceptional service to our customers. Join us to be part of a diverse team that values your contributions and fosters personal growth through training and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Customer Service Desk - Yorkgate Centre Superstore in Belfast
✨Tip Number 1
Make sure you know your availability inside out! Since Tesco values flexibility, if your schedule matches their needs, you're already ahead of the game. Be ready to discuss how you can fit into their shifts during the interview.
✨Tip Number 2
Brush up on your customer service skills! Tesco is all about delivering great service, so think of examples where you've gone above and beyond for customers. This will show them you're passionate about making shoppers happy.
✨Tip Number 3
Get familiar with Tesco's values and culture. They want team players who can build rapport with customers and colleagues alike. Show that you can be a brand ambassador by sharing how you align with their mission during your chat.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Tesco team. Let's get you that job!
We think you need these skills to ace Tesco Colleague - Customer Service Desk - Yorkgate Centre Superstore in Belfast
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for helping customers shine through. Share any experiences where you've gone the extra mile to make someone's day better – it really shows you get what this role is all about!
Be Clear About Your Availability:Since we have specific availability windows, make sure to clearly state when you can work. If you can be flexible, mention that too! It helps us see how well you fit into our scheduling needs.
Highlight Teamwork Skills:We love a good team player! In your application, talk about times you've worked well with others. Whether it's in a job or a group project, showing that you can collaborate effectively will make you stand out.
Keep It Professional Yet Personal:While we want to see your personality, remember to keep your application professional. Use a friendly tone, but avoid slang or overly casual language. And don’t forget to apply through our website for the best chance!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Tesco Colleague at the Customer Service Desk. Familiarise yourself with the tasks mentioned in the job description, like handling customer complaints and processing returns. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've delivered great customer service in the past. Think of specific situations where you went above and beyond to help a customer or resolved a complaint effectively. This will show that you have the passion and skills needed to excel in this position.
✨Be Yourself and Embrace Diversity
Tesco values inclusivity, so don’t hesitate to let your personality shine through during the interview. Share your unique experiences and how they contribute to a diverse team environment. This will help you connect with the interviewers and show that you align with their values.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
