At a Glance
- Tasks: Provide friendly service and assist customers with mobile products and tech queries.
- Company: Join Tesco, a leading retailer committed to diversity and sustainability.
- Benefits: Earn £13.70 per hour, flexible hours, and a supportive team environment.
- Other info: Enjoy a fun workplace with opportunities for growth and development.
- Why this job: Make a real impact by helping customers find the right mobile solutions.
- Qualifications: Passion for customer service and ability to work well in a team.
The predicted salary is between 28500 - 30000 £ per year.
Availability Window
- Sun 10:00:00 - 16:30:00
- Mon 10:00:00 - 14:45:00
- Thu 10:00:00 - 19:00:00
- Fri 10:00:00 - 19:00:00
- Sat 10:00:00 - 19:00:00
Responsibilities
- Providing friendly, natural service and getting to know your customers.
- Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
- Making customer focused decisions and completing key store routines.
- Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
- A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
- The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
- The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
- A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Pay & Working Hours
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.
About the Role
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves. Everyone’s Welcome. We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Tesco Colleague - Phone Shops - Beccles Superstore employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment where every colleague is valued. Our commitment to employee growth is reflected in our training programmes and opportunities for advancement, while our flexible scheduling and competitive pay ensure a healthy work-life balance. Join us in Beccles Superstore, where you can make a real difference in customers' lives while working alongside a friendly and dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Beccles Superstore
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco's values and mission. This will help you connect your answers to what they care about, showing that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork, as these are key for the role.
✨Tip Number 3
Be yourself! Tesco wants to see your personality shine through. Don’t be afraid to share your passion for helping customers and how you can contribute to a positive team environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Tesco family. Good luck!
We think you need these skills to ace Tesco Colleague - Phone Shops - Beccles Superstore
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and tech. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the role of Tesco Colleague. Highlight any relevant experience you have in retail or customer service, and mention how you can contribute to creating a great shopping experience for customers.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so get straight to the good stuff about why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco Colleague in the Phone Shop entails. Familiarise yourself with the responsibilities listed in the job description, like providing friendly service and helping customers with tech queries. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share stories that highlight your ability to build rapport quickly and make customer-focused decisions. This will demonstrate that you have the right mindset for the job.
✨Be Ready to Discuss Teamwork
Tesco values a positive, team-focused approach, so be prepared to talk about how you work well with others. Think of instances where you've collaborated with colleagues to achieve a common goal or celebrated success together. This will show that you can contribute to a fun and supportive work environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training process for new colleagues or how the team celebrates successes. Thoughtful questions can leave a lasting impression and demonstrate your enthusiasm for joining Tesco.
