At a Glance
- Tasks: Lead a team to create an amazing customer experience in-store.
- Company: Join Tesco, a diverse and inclusive retail giant.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Flexible working options available; we celebrate diversity and inclusion.
- Why this job: Be part of a supportive team while making a real impact on customers' lives.
- Qualifications: Experience in retail leadership and a passion for great service.
The predicted salary is between 30000 - 35000 £ per year.
Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You will meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Tesco Shift Lead pay per hour, rising to 16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks notice of your shifts. If your availability is close to what we are looking for, we still encourage you to apply.
Please note that you need to be 18 or over to apply for this role.
- Leading the team to deliver a great experience for customers in-store.
- Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
- Building positive, inclusive relationships that help colleagues perform at their best.
- Confidently leading the store in the Manager's absence.
- Making balanced, flexible decisions and adapting well to change.
- Coaching colleagues, giving feedback and role modelling great service.
- Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.
To be over 18 for this role. Experience working in a team lead or management position in a fast-paced retail environment. Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met. Build positive, long-lasting relationships to create an inclusive, supportive team environment. A clear communicator, using a variety of methods to keep the team well informed. A natural leader who motivates and inspires the team to deliver outstanding results.
Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We are committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.
We also understand that life varies for each of us, so we are always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
Retail Shift Lead: Champion Customer Experience in Bath employer: Tesco Retail
At Tesco, we prioritise our employees' growth and well-being, offering a dynamic work environment where teamwork and customer satisfaction are at the forefront. With competitive pay rates, flexible working options, and a commitment to diversity and inclusion, we empower our Retail Shift Leads to thrive both personally and professionally. Join us in making a positive impact on our customers and communities while enjoying a supportive culture that values every team member.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shift Lead: Champion Customer Experience in Bath
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and mission. This way, you can show how your own values align with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice your leadership skills! Since this role is all about leading a team, think of examples from your past experiences where you've successfully motivated others or resolved conflicts. Be ready to share these stories during your chat.
✨Tip Number 3
Be prepared for situational questions! Think about how you'd handle various customer service scenarios or team challenges. This will help you demonstrate your problem-solving skills and adaptability, which are key for this role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or growth opportunities. This shows you're genuinely interested in the role and the company.
We think you need these skills to ace Retail Shift Lead: Champion Customer Experience in Bath
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering great customer experiences shine through. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
Highlight Your Leadership Skills:As a Retail Shift Lead, you'll be guiding a team, so make sure to showcase your leadership experience. Talk about times when you've motivated your team or resolved conflicts, and how you foster an inclusive environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us understand your qualifications and fit for the role without any confusion.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco Retail
✨Know the Company Values
Before your interview, take some time to understand Tesco's vision and values. They focus on customer experience, inclusivity, and sustainability. Show that you resonate with these values and can contribute to their mission of serving customers and communities better.
✨Demonstrate Leadership Skills
As a Retail Shift Lead, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or motivated colleagues. Be ready to discuss how you can inspire others to deliver outstanding results.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to make quick decisions or adapt to changes in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This shows your interest in the role and the company. You might ask about team dynamics, opportunities for growth, or how Tesco supports its employees in delivering great customer service.
