At a Glance
- Tasks: Lead a dynamic team in a fast-paced café environment while ensuring excellent customer service.
- Company: Join Tesco Cafés, a welcoming and inclusive workplace with a family feel.
- Benefits: Enjoy flexible working options, tailored training, and plenty of opportunities for career progression.
- Other info: Be part of a diverse team where you can truly be yourself and grow your skills.
- Why this job: Make a real impact by leading a team and enhancing customer experiences every day.
- Qualifications: Experience in hospitality and a passion for outstanding customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a Team Leader to join one of our Cafes, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly. You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities.
From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service. All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self. Please note that you need to be 18 or over to apply for this role.
Role responsibilities:- Making sure everything runs smoothly by maintaining operational and safety standards.
- Ensuring all food safety and hygiene regulations are met and followed.
- Leading by example by providing an excellent experience for customers.
- Opening and closing the cafe and overseeing full operations in the Manager’s absence.
- Recognising and celebrating team members for providing excellent service.
- Learning our menu inside out and helping our team to do the same.
- Boosting sales by making sure everyone’s in the right place at the right time.
- Delivering Health & Safety and Food Safety training for team members.
- Supporting the Cafe Manager with colleague coaching and development.
- Seeking ways to constantly help improve our service for customers.
- Promoting an inclusive environment where colleagues feel respected, valued, and safe.
- A background in hospitality, with Team/Shift Leader experience.
- A passion for providing excellent customer service.
- Health & Safety and Food Safety knowledge.
- Effective communication skills.
- Ability to multitask and adapt to changing priorities.
- Confidence using your initiative to improve ways of working.
With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On. We are proud to have an inclusive culture at Tesco Cafes where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Cafe Team Leader in Bangor employer: Tesco Retail
At Tesco Cafes, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture where every team member can thrive. With flexible working options, tailored development opportunities, and a strong emphasis on collaboration and customer service, you’ll find a supportive environment that encourages personal growth and celebrates diversity. Join us in creating memorable experiences for our customers while enjoying the benefits of a family-like atmosphere and numerous pathways for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Team Leader in Bangor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco Cafes. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and leadership. Prepare some examples from your past experiences that highlight your skills and how you’ve handled challenges. We want to see your proactive can-do attitude in action!
✨Tip Number 3
Show off your personality! During the interview, let your authentic self shine through. Tesco values inclusivity, so don’t be afraid to share your unique perspective and how you can contribute to a positive team environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Cafe Team Leader in Bangor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through! We want to see how much you love creating great experiences for customers, so share any relevant stories or examples that highlight this.
Tailor Your Application:Make sure to customise your application to fit the Team Leader role. Highlight your hospitality background and any leadership experience you've had. We’re looking for someone who can lead by example, so show us how you’ve done that in the past!
Be Yourself:We value authenticity here at StudySmarter, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our inclusive culture.
Apply Through Our Website:Remember to apply through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensure you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Tesco Retail
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the café's menu. This shows your passion for the role and helps you answer questions about customer service scenarios effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in the past. Highlight your experience in coaching and developing team members, as this is crucial for the Team Leader position.
✨Emphasise Customer Service Excellence
Be ready to discuss what excellent customer service means to you. Share specific instances where you went above and beyond to ensure a great experience for customers.
✨Demonstrate Adaptability
In a fast-paced environment, adaptability is key. Think of examples where you successfully managed changing priorities or handled unexpected challenges, and be prepared to share these during your interview.
