At a Glance
- Tasks: Deliver groceries with a smile while building relationships with customers.
- Company: Join Tesco, a leading retailer focused on customer service.
- Benefits: Earn from £14.18 per hour, with flexible hours and job stability.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Be the face of Tesco, making a real difference in customers' lives.
- Qualifications: Must have a valid UK driving licence and be 18 or older.
The predicted salary is between 29500 - 30500 £ per year.
Availability Window Days:
- Sun: 07:30 - 23:30
- Sat: 07:30 - 23:30
Pay: Our customer delivery driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location.
Hours: We guarantee a minimum of 16 hours each week. If you wish to work fewer hours (minimum 12), we can accommodate that.
Overview: Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our customer delivery drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about much more than just driving: it’s about helping others and delivering great service with a smile. It is hands‑on, physical and full of variety. No two shifts are ever the same and our customers look for help in many different ways. For most of the day you’ll feel like your own boss, delivering to your customers, while a team of managers and colleagues at base support you when needed. Whether you’re seeking flexibility, job stability or a chance to change career direction, everyone is welcome to apply.
Responsibilities:
- Ensure the van and trays are clean and tidy.
- Leave the hinterland clean, tidy and clear of rubbish, and pick up litter as you see it.
- Ensure trays are washed as part of the tray wash process.
- Load the van as required, checking the van for roadworthiness.
- Talk to the customer about any changes to their order, including short‑code items and substitutions; offer a refund for any items they are unhappy with.
- Take care of products/deliveries as if they were your own.
- Explain to the customer that they will not be charged extra for their substitutions.
- Deliver during the customer’s time slot.
- Call the customer before arriving at their property if early.
- Call the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit and ensure the store is the best it can be for customers.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say thank you.
- Act quickly to respond to the changing needs of our customers and embrace change within your store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a healthy balance.
- Share ideas with your manager and other colleagues on how to improve the store for customers.
Qualifications:
- Valid UK/EU/EEA driving licence (full or automatic only) held for at least 12 months with no more than 3 penalty points.
- Ability to work before 6:15 am or after 9:45 pm, or in areas such as warehouse, beer, wine, spirit, counter, bakery and driving roles, if required (minimum age 18).
Equal Opportunity: We are committed to an inclusive recruitment process and encourage applications from all backgrounds.
Customer Delivery Driver - Ashford Park Farm Extra employer: Tesco Retail
At Tesco, we pride ourselves on being an excellent employer, offering our Customer Delivery Drivers in Ashford Park Farm Extra a competitive starting pay of £14.18 per hour, with opportunities for growth and additional payments based on location. Our work culture is built around flexibility and support, allowing you to feel like your own boss while being part of a dedicated team that values customer service and community engagement. With guaranteed minimum hours and a commitment to inclusivity, we provide a rewarding environment where every day brings new interactions and opportunities to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Ashford Park Farm Extra
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common questions for delivery drivers, like how you handle customer interactions or manage your time on the road.
✨Tip Number 3
Be yourself! When you’re chatting with the hiring team, let your personality shine through. They want to see how you’ll fit into their team and interact with customers, so don’t be afraid to show your friendly side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep track of your application status easily. We’re excited to see what you bring to the table!
We think you need these skills to ace Customer Delivery Driver - Ashford Park Farm Extra
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and warmth to your words. Remember, this role is all about connecting with customers, so show us how you’d bring that friendly vibe.
Tailor Your Application:Make sure to tailor your application to the Customer Delivery Driver role. Highlight any relevant experience you have, especially if it involves customer service or driving. We love seeing how your background fits with what we do, so don’t hold back on those details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff. Make it easy for us to see why you’re the perfect fit for the job!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Tesco Retail
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Delivery Driver involves. Familiarise yourself with the responsibilities listed in the job description, like ensuring the van is clean and tidy, and how to handle customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about delivering great service with a smile, be prepared to discuss your experience with customer service. Think of examples where you've gone above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to build relationships and create a positive experience for customers.
✨Be Ready for Practical Questions
Expect some practical questions during your interview, especially around handling deliveries and managing time effectively. You might be asked how you'd deal with a late delivery or a customer unhappy with their order. Prepare by thinking through scenarios and how you would respond, showing your problem-solving skills.
✨Emphasise Flexibility and Team Spirit
This role offers flexibility, so highlight your availability and willingness to adapt to different shifts. Also, mention your ability to work well in a team, as building relationships with colleagues is key. Share any past experiences where teamwork led to success, which will resonate well with the interviewers.
