At a Glance
- Tasks: Drive and deliver orders while ensuring a clean and tidy van.
- Company: Join a friendly team at Ashford Crooksfoot Extra.
- Benefits: Earn £14.18 per hour, with potential increases and flexible hours.
- Other info: Enjoy a supportive work environment with opportunities to grow.
- Why this job: Be the face of customer service and make deliveries that matter.
- Qualifications: Must have a valid driving licence and be 18 or older.
The predicted salary is between 29400 - 32100 £ per year.
Our Customer Delivery Driver role offers a minimum of 16 guaranteed hours per week, with the option to work fewer hours (minimum of 12). The starting hourly pay is £14.18, increasing to £15.45 for stores inside the M25. Additional payments may apply depending on location.
Availability Window
Tue 12:45:00–22:45:00; Thu 12:45:00–22:45:00; Fri 17:45:00–22:45:00; Sat 12:45:00–22:45:00. Your contracted hours will be scheduled within these availability windows, and you will receive three weeks’ notice of each shift.
Responsibilities
- Ensure the van and trays are clean and tidy.
- Maintain the back yard clean, tidy, and clear of rubbish, picking up litter as needed.
- Wash trays as part of the tray wash process.
- Load the van as required and check the vehicle for roadworthiness.
- Communicate with customers about changes to orders, including short‑code items and substitutions, and offer refunds when appropriate.
- Treat products and deliveries as if they were your own.
- Inform the customer that no additional charge will apply for substitutions.
- Deliver during the customer’s agreed time slot.
- Call the customer before arriving if early.
- Call the store or centre if running 30 minutes or more late.
- Build relationships with colleagues to create team spirit, working together to ensure the store serves customers well.
- Remain warm and welcoming in interactions, taking time to understand customers and say thank you.
- Respond quickly to changing customer needs and embrace change within the store.
- Demonstrate energy and drive to deliver beyond expectations.
- Share ideas with managers and colleagues on how to improve the store for customers.
Qualifications
Valid UK/EU/EEA driving licence (full or automatic) held for at least 12 months with no more than 3 penalty points.
Eligibility
Only individuals who have passed the school leaver’s age may apply. Applicants must be at least 18 years old if the role requires working before 6:15 am, after 9:45 pm, or in areas such as warehousing, alcohol, counters, bakery, or driving.
Customer Delivery Driver - Ashford Crooksfoot Extra employer: Tesco Retail
As a Customer Delivery Driver at our Ashford Crooksfoot Extra location, you will enjoy a supportive work culture that prioritises teamwork and customer satisfaction. With guaranteed hours, competitive pay, and opportunities for growth, we foster an environment where employees can thrive and develop their skills while making meaningful connections with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Ashford Crooksfoot Extra
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the store and its values. This will help you connect with the team and show that you're genuinely interested in being part of their crew.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to adapt to changing situations.
✨Tip Number 3
Dress the part! Even though it’s a driving role, showing up looking smart and presentable can make a great first impression. It shows you care about the job and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Customer Delivery Driver - Ashford Crooksfoot Extra
Some tips for your application 🫡
Show Your Driving Skills:Make sure to highlight your driving experience and any relevant qualifications in your application. We want to see that you’ve got a valid UK driving licence and a clean record, so don’t be shy about mentioning it!
Be Personable:Since this role involves interacting with customers, let your friendly personality shine through in your written application. We love candidates who can build relationships and create a warm atmosphere, so share any experiences that showcase your customer service skills.
Flexibility is Key:Mention your availability clearly in your application. We’re looking for drivers who can work within our specified hours, so being upfront about when you can work will help us see you as a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our team.
How to prepare for a job interview at Tesco Retail
✨Know Your Availability
Make sure you’re familiar with the availability windows mentioned in the job description. Be ready to discuss your flexibility and how you can fit into their schedule, as this shows you're serious about the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to remain warm and welcoming, as well as your knack for building relationships.
✨Demonstrate Your Driving Knowledge
Brush up on your driving regulations and vehicle maintenance knowledge. Be prepared to discuss your driving experience, including how you ensure roadworthiness and safety when delivering goods.
✨Emphasise Team Spirit
This role requires working closely with colleagues, so be ready to talk about your teamwork experiences. Share examples of how you've contributed to a positive team environment and how you can help improve the store for customers.
