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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring smooth store operations and exceptional customer service.
- Company: Join Tesco, a leading retailer with a commitment to community and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Must be 18 or over; previous retail experience is a plus.
- Other info: Enjoy a vibrant work environment with a focus on inclusivity and support.
The predicted salary is between 29671 - 29671 £ per year.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You will face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
Responsibilities
- Work in a fast-paced retail environment, with bags of variety.
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop.
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
- Lead from the front, and set a great example for your colleagues in everything you do.
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety.
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries.
- Making sure the store is always clean, tidy, and well-presented.
- Supporting managers to coordinate seasonal, community and charity events.
- Contributing to a great team atmosphere, inclusive of everyone.
- Providing great customer service by listening to our customers and putting them first in everything you do.
- Keeping the team well-informed and up to speed on any communications, changes, or updates.
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
- Following health and safety routines and procedures, and ensuring colleagues do the same.
- Recognising and celebrating colleagues within the team who are providing great service.
- To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met.
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date.
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager.
- To be a good decision maker, flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
- To be motivating, so you can inspire your team to deliver beyond expectations.
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.
Availability and Pay
Full time availability: Days from 06:00 to 22:15, seven days a week.
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Qualifications
Age: You need to be 18 or over to apply for this role.
Tesco Shift Leader - Days - Bracebridge Heath Express in Washingborough employer: Tesco PLC
Contact Detail:
Tesco PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Days - Bracebridge Heath Express in Washingborough
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they operate. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've led a team or solved a problem. Being a Shift Leader means guiding others, so be ready to share your experiences during the interview.
✨Tip Number 3
Show your customer service passion! Tesco values great service, so be prepared to discuss how you've gone above and beyond for customers in the past. It’s all about making their shopping experience better!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can find more tips and resources to help you ace the process. Let’s get you that Shift Leader role!
We think you need these skills to ace Tesco Shift Leader - Days - Bracebridge Heath Express in Washingborough
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you're all about putting customers first!
Highlight Your Leadership Skills: As a Shift Leader, you'll be guiding a team, so make sure to showcase any leadership experience you have. Whether it's coaching colleagues or leading a project, we want to hear how you've inspired others to achieve great results.
Be Specific About Your Achievements: Don't just list your responsibilities; tell us about your successes! Use numbers and examples to illustrate how you've improved service or operations in previous roles. This helps us see the impact you've made.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the info you need to get started. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Tesco PLC
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Leader at Tesco involves. Familiarise yourself with the responsibilities listed in the job description, like coordinating the team and ensuring great customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or improved service. Think about how you can demonstrate your ability to motivate others and handle challenges effectively during the interview.
✨Be Customer-Focused
Tesco values great customer service, so be ready to discuss how you would ensure customers leave happy. Share specific instances where you've gone above and beyond for customers in previous roles. This will highlight your commitment to putting customers first, which is crucial for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, store performance goals, or upcoming community events. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
