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- Tasks: Lead a dynamic team, ensuring a smooth shopping experience for customers.
- Company: Join Tesco, a leading retailer with a commitment to community and customer service.
- Benefits: Enjoy flexible hours, competitive pay, and great discounts on your shopping.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Must be 18+, with strong communication and teamwork skills.
- Other info: Be part of an inclusive culture that values your ideas and wellbeing.
Tesco Shift Leader – Days – Tillicoultry Express
1 day ago Be among the first 25 applicants
Our Shift Leader rate of pay starts from ÂŁ14.76 an hour; this increases to ÂŁ15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability windows described in the advert indicate the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain an understanding of store performance and assist managers in delivering actions to improve operations
- Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
About the role
- Availability windows include specific days and times, with shifts such as Mon 16:00–22:00, Thu 06:30–12:30, Sat 15:45–22:00
Responsibilities as a Shift Leader
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting colleagues to deliver daily priorities and take regular breaks
- Opening and closing the store, completing duty cover, and ensuring safety in all decisions
- Being the go-to person for day-to-day queries in the absence of a manager
- Keeping the store clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere that is inclusive of everyone
- Providing excellent customer service by listening to customers and putting them first
- Staying informed on store performance and communicating changes or updates
- Following health and safety routines and ensuring colleagues do the same
- Recognising and celebrating colleagues who provide great service
Requirements
- To be a great role model with thoughtful customer service
- Ability to build strong, inclusive relationships with colleagues
- Clear communication and ability to keep the team informed
- Comfort with leading in the absence of the Store Manager
- Ability to adapt to change and make decisions to benefit customers and colleagues
- Motivating leadership to inspire the team to exceed expectations
- Curiosity to seek ideas that better serve customers, communities, and the planet
What’s in it for you?
- Variety in a fast-paced retail environment with flexible hours
- Opportunity for development with ongoing training opportunities
- Inclusive environment where everyone is welcome
- Voice matters and ideas are welcomed
- Wellbeing support and access to benefits
- Being part of a supportive team and good company
Benefits
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays)
- Flexible working from day one
- Colleague discounts with the Card and family sharing options
- Wellbeing resources and support services
- Life cover and a pension with employer contributions
- Additional benefits including optional cycles to work and other discounts
- Uniform provided and supportive policies for life events
- Access to colleague networks and an inclusive recruitment process
About Us
Our vision at Tesco is to become every customer\’s favourite way to shop, with the core purpose: \”Serving our customers, communities and planet a little better every day.\” We are committed to diversity, equity and inclusion and strive to be an inclusive place where everyone’s welcome.
We offer flexible working and support life events, caring responsibilities, and career development. Tesco is proud to be a Disability Confident Leader and to provide accessible recruitment.
For more information about Tesco, please visit www.tescoplc.com
Note: Some content above may be related to multiple locations or roles; listings are shown for context and may vary by store.
Store locations listed to provide context: Stirling, Dunfermline, Livingston, Glasgow, etc. This page may include multiple related roles in Scotland.
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Tesco Shift Leader - Days - Tillicoultry Express employer: Tesco Plc
Contact Detail:
Tesco Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Days - Tillicoultry Express
✨Tip Number 1
Get to know the store! Before your interview, pop into Tesco and observe how things run. Familiarise yourself with the layout, customer service approach, and team dynamics. This will help you speak confidently about how you can contribute as a Shift Leader.
✨Tip Number 2
Network like a pro! Connect with current Tesco employees on LinkedIn or in-store. Ask them about their experiences and any tips they might have for your application. Plus, it shows you're genuinely interested in being part of the team!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios as a Shift Leader, like managing a busy shift or resolving customer complaints. Practising these responses will help you shine during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from Tesco, making it easier for you to stay in the loop.
We think you need these skills to ace Tesco Shift Leader - Days - Tillicoultry Express
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your love for helping customers. Tesco is all about putting customers first, so share any experiences where you've gone the extra mile to ensure someone leaves happy.
Be Clear About Your Availability: Since the role requires specific availability, be upfront about when you can work. If your schedule aligns closely with what they’re looking for, don’t hesitate to mention that in your application!
Demonstrate Leadership Skills: As a Shift Leader, you'll need to guide and support your team. Use your application to showcase any past leadership experiences, whether it’s in retail or other areas, to show you can lead from the front.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Tesco Plc
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Leader at Tesco entails. Familiarise yourself with the responsibilities like coordinating the team, ensuring customer satisfaction, and maintaining store performance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or improved service. Highlight how you motivated colleagues and handled challenges, as this will demonstrate your capability to take charge in a fast-paced environment.
✨Emphasise Customer Focus
Tesco places customers at the heart of everything they do. Be ready to discuss how you've provided excellent customer service in previous roles. Share specific instances where you listened to customer feedback and made improvements, showing that you can enhance the shopping experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle various situations, such as dealing with a difficult customer or managing a busy shift. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.