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- Tasks: Lead the store team, ensuring smooth operations and excellent customer service.
- Company: Join Tesco, a leading retailer dedicated to serving customers and communities.
- Benefits: Enjoy flexible hours, competitive pay starting at £14.28/hour, and a supportive team environment.
- Why this job: Be a key player in creating a positive shopping experience while developing leadership skills.
- Qualifications: Must be 18 or over; strong communication and decision-making skills are essential.
- Other info: Full-time availability required; opportunities for part-time work also available.
The predicted salary is between 29600 - 33600 £ per year.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
As a Shift Leader you’ll:
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Work in a fast-paced retail environment, with bags of variety
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Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
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Be there for customers, listening to them and helping to make sure they leave the store with what they came for
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Look for ways to improve service, including coaching your colleagues and giving feedback to the team
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Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
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Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
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Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
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Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
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Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
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Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety
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Being the go-to person for colleagues in the absence of a manager for day-to-day queries
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Making sure the store is always clean, tidy, and well-presented
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Supporting managers to coordinate seasonal, community and charity events
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Contributing to a great team atmosphere, that’s inclusive of everyone
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Providing great customer service, by listening to our customers and putting them first in everything you do
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Keeping the team well-informed and up to speed on any communications, changes, or updates
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Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
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Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
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Following health and safety routines and procedures, and ensuring colleagues do the same
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Recognising and celebrating colleagues within the team who are providing great service
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To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
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To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
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To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
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To be comfortable taking the lead, and overseeing the store in the absence of your Manager
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To be a good decision maker, who’s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
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To be motivating, so you can inspire your team to deliver beyond expectations
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To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
Full time
Availability Window Days From time To time Sun 05:00:00 23:00:00 Mon 05:00:00 23:00:00 Tue 05:00:00 23:00:00 Wed 05:00:00 23:00:00 Thu 05:00:00 23:00:00 Fri 05:00:00 23:00:00 Sat 05:00:00 23:00:00
Our Shift Leader rate of pay starts from £14.28 an hour; this increases to £15.41 for stores inside the M25. Additional payments may also apply depending on location and skills.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Tesco Shift Leader - Days - Southampton Burgess Rd Express employer: Tesco PLC
Contact Detail:
Tesco PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Days - Southampton Burgess Rd Express
✨Tip Number 1
Familiarize yourself with Tesco's values and customer service philosophy. Understanding what makes Tesco unique will help you align your approach to leadership and customer interaction, which is crucial for a Shift Leader role.
✨Tip Number 2
Gain experience in fast-paced retail environments if you haven't already. Highlight any previous roles where you've successfully managed teams or improved customer experiences, as this will demonstrate your capability to handle the responsibilities of a Shift Leader.
✨Tip Number 3
Showcase your leadership skills by discussing specific instances where you've motivated a team or resolved conflicts. Being able to lead from the front and inspire your colleagues is key to succeeding in this position.
✨Tip Number 4
Prepare to discuss how you would handle various scenarios that may arise on the shop floor. Think about ways to improve store operations and customer service, as demonstrating your problem-solving skills will set you apart from other candidates.
We think you need these skills to ace Tesco Shift Leader - Days - Southampton Burgess Rd Express
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Leader at Tesco. Highlight your experience in retail and any leadership roles you've held in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to lead a team, provide excellent customer service, and improve store operations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to customer service. Mention specific examples of how you've successfully led teams or improved service in previous roles.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your communication skills. Provide examples of how you've effectively communicated with team members and customers to create a positive shopping experience.
How to prepare for a job interview at Tesco PLC
✨Show Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples from your past experiences where you successfully guided a team or resolved conflicts.
✨Emphasize Customer Service
Customer satisfaction is key in retail. Highlight your commitment to providing excellent customer service and share specific instances where you went above and beyond to meet customer needs.
✨Discuss Problem-Solving Abilities
The role involves facing various challenges daily. Be ready to discuss how you've tackled problems in the past, particularly in fast-paced environments, and how you can apply those skills at Tesco.
✨Demonstrate Communication Skills
Effective communication is crucial for a Shift Leader. Prepare to showcase your ability to communicate clearly with both customers and colleagues, and provide examples of how you've kept teams informed and engaged.
