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For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential.
- Other info: Exciting career progression opportunities in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We're looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast-paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands-on approach. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
- Coordinate the team to deliver the easiest shopping trip in the community.
- Open/close the store and complete duty cover, making sure all decisions are right for customers, colleagues, and everyone's safety.
- Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Support the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Ensure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Ensure point of sale and shelf edge labels reflect what good looks like.
- Take immediate action for any overcharges and prevent any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co-ordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Be knowledgeable about the store, coordinating others to deliver the practical actions to make improvements.
- Follow company health and safety routines and ensure colleagues do the same.
- Deliver communication to the team, ensuring they are kept well informed.
- Look at ways to simplify operations and share these ideas with the Store Manager.
- Always put the customer first and consider them in everything I do.
- Be readily available to resolve customer queries, leaving them with a smile on their face.
- Adjust the service given to each customer to meet their needs.
- Recognise and celebrate colleagues giving great service.
- Understand what may be getting in the way of delivering great service and help to remove these obstacles.
- Resolve colleague's queries in the absence of the Store Manager, or escalate these to the Store Manager where appropriate.
- Ensure the store is staffed appropriately, reacting to short-term absences/sickness by actively finding cover for shifts.
- Be a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
- Monitor and action any internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
- Co-ordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shifts.
- Balance time across service and replenishment areas of the store.
- Actively support the Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
- Build meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in-the-moment coaching opportunities.
- If this store has a Post Office Local, your duties will include the day-to-day operations of the post office and you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will withdraw the job offer.
Qualifications
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
One Stop - Shift Leader employer: Tesco PLC
Contact Detail:
Tesco PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier for us to connect during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Leader role, especially around teamwork and customer service.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges head-on. We want to hear how you’ve made a difference in previous roles, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or store operations. This shows your interest and helps us see that you’re genuinely keen on the role.
We think you need these skills to ace One Stop - Shift Leader
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your passion for customer service. We want to see how you put customers at the heart of everything you do, just like we do at One Stop.
Be Specific About Your Experience: Share specific examples from your past roles that demonstrate your ability to lead a team and manage store operations. We love seeing real-life situations where you've made a difference!
Keep It Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication, so keep it simple and to the point!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tesco PLC
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the key tasks like coordinating the team, managing store operations, and ensuring customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll be guiding a team, so be ready to share examples of how you've successfully led others in the past. Think about times when you've resolved conflicts, motivated colleagues, or improved service. This will show that you're not just a team player but also a capable leader.
✨Prepare for Customer Scenarios
Since customer service is at the heart of the role, prepare for questions about handling difficult customer situations. Think of specific examples where you've gone above and beyond to ensure customer satisfaction. This will highlight your commitment to putting customers first.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's current challenges, team dynamics, or upcoming community events. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
