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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Why this job: Be part of a team that values your input and helps you grow while serving the community.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude.
- Other info: Engage in fun community events and enjoy a supportive work atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
We\’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will plays an important role in the day-to-day operations of store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store\’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the \’have your say\’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
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One Stop - Customer Service Assistant employer: Tesco PLC
Contact Detail:
Tesco PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Get to know the company! Research One Stop and Tesco, and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face on the job and how you'd handle them. Role-playing with a friend can help you feel more confident when discussing your experience and approach to customer interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or other platforms. They can provide insider tips and maybe even refer you for the position, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the One Stop team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you went above and beyond to make someone's day better. We love candidates who genuinely care about service!
Be Clear and Concise: Keep your application straightforward and to the point. Use simple language and avoid jargon. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Make sure to customise your application for the Customer Service Assistant role. Highlight relevant experiences that align with our job description, like teamwork, communication, and problem-solving skills. We want to know how you fit into our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Tesco PLC
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with the daily tasks like stocking shelves, processing payments, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've provided great customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your passion for serving customers and your ability to create a positive shopping experience.
✨Emphasise Teamwork and Communication
One Stop values teamwork, so highlight your ability to work well with others. Discuss experiences where you collaborated with colleagues to improve service or solve problems. Also, be prepared to talk about how you communicate effectively with both customers and team members.
✨Be Ready for Situational Questions
Expect situational questions that assess how you'd handle specific scenarios, like dealing with a dissatisfied customer or managing multiple tasks during busy periods. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
