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For Companies At a Glance
- Tasks: Lead a team to create a smooth shopping experience and support your colleagues.
- Company: Join Tesco, a leading retailer with a focus on teamwork and community.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Make a real impact in your community while developing leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic night shifts with a supportive team atmosphere.
The predicted salary is between 25000 - 37000 £ per year.
Responsibilities
- Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety.
- Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
- Making sure the store is always clean, tidy, and well‑presented.
- Supporting managers to coordinate seasonal, community and charity events.
- Contributing to a great team atmosphere, that is inclusive of everyone.
- Providing great customer service, by listening to our customers and putting them first in everything you do.
- Keeping the team well‑informed and up to speed on any communications, changes, or updates.
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
- Following health and safety routines and procedures, and ensuring colleagues do the same.
- Recognising and celebrating colleagues within the team who are providing great service.
- To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met.
- To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
- To be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date.
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager.
- To be a good decision maker, flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
- To be motivating, so you can inspire your team to deliver beyond expectations.
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You'll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
Key Responsibilities
- Work in a fast‑paced retail environment, with bags of variety.
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
- Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop.
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
- Lead from the front, and set a great example for your colleagues in everything you do.
£33,101 per year - estimated?
Pay & Hours
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. For all hours worked between midnight and 6am you will receive an additional night premium of £2.35 per hour worked. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Availability
Full time
NEW Availability Window Days From time To time
Tue 22:00:00 07:00:00
Wed 22:00:00 07:00:00
Thu 22:00:00 07:00:00
Fri 22:00:00 07:00:00
Sat 22:00:00 07:00:00
Tesco Shift Leader - Nights - Harlow Church Langley Superstore employer: Tesco Plc
Contact Detail:
Tesco Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Nights - Harlow Church Langley Superstore
✨Tip Number 1
Get to know the store and its team! Before your interview, pop into the Tesco Harlow Church Langley Superstore and chat with some staff. This shows you're genuinely interested and helps you understand the vibe of the place.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or solved a problem. Being a Shift Leader means you'll need to inspire others, so be ready to share your experiences during the interview.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. Remember, at Tesco, it's all about making sure customers leave happy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Tesco Shift Leader - Nights - Harlow Church Langley Superstore
Some tips for your application 🫡
Show Your Team Spirit: When writing your application, make sure to highlight your experience in team coordination and how you’ve supported colleagues in the past. We love seeing examples of how you’ve contributed to a positive team atmosphere!
Customer First Attitude: Emphasise your commitment to customer service in your application. Share specific instances where you’ve gone above and beyond to ensure customers leave happy. Remember, it’s all about putting customers first!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tesco Plc
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Shift Leader at Tesco. Familiarise yourself with their focus on customer service, team coordination, and store operations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can inspire others and create a positive atmosphere, which is key for this position.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you'd handle challenges in a fast-paced retail environment. Think of specific scenarios where you've improved service or streamlined operations. This will show that you're proactive and capable of making decisions that benefit both customers and colleagues.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company culture and team dynamics. Ask about how they celebrate team successes or what initiatives they have in place for community engagement. This not only demonstrates your curiosity but also your commitment to being a great fit for the team.