Delivery Shift Leader - Aylesford CFC

Availability Window Days:

• Sun: 04:00 - 00:00
• Mon: 04:00 - 00:00
• Tue: 04:00 - 00:00
• Wed: 04:00 - 00:00
• Thu: 04:00 - 00:00
• Fri: 04:00 - 00:00
• Sat: 04:00 - 00:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

This role leads from the front with your colleagues.

Responsibilities:

• Work in a fast-paced fulfilment environment where no day is the same.
• Take ownership of Delivery activities by running the daily operation, co-ordinating the team to deliver a seamless home shopping delivery experience.
• Prioritise workload to ensure the equipment and the loading of the vans ensure a smooth doorstep service for customers.
• Constantly look for ways to improve service & safety in your centre through on-the-job coaching and feedback to others.
• Have a great understanding of how your centre is performing and support Managers to deliver practical actions for improvement by taking a hands-on approach.
• Guide, coach and oversee colleagues to ensure they are in the right place, at the right time and doing the right tasks.
• Responsible for the day-to-day replenishment operation in the centre, ensuring deliveries are taken in, worked and the centre is clean and tidy.
• Able to build strong long-lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• A clear communicator and use a variety of methods to keep the team well informed.
• Confident in leading the team and communicating with visitors, contractors and security team.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for the customers and colleagues.
• Energetic, driving and motivating others to deliver beyond expectations and effectively balance priorities.
• Always looking for ideas and opportunities to serve our customers, communities and planet a little better every day.
• Run the operation on a day-to-day basis, making sure daily operational decisions are right for colleagues and customers during my shift.
• Ensure the team always delivers the shopping trip and deal with any online customer issues to ensure they receive great service and a full resolution.
• Ensure colleagues are in the right place completing the right tasks and behaviours, liaising with others to ensure customers receive their online order on time.
• Ensure Customer Delivery Drivers receive all of the relevant training as part of their role.
• Ensure Customer Delivery Drivers and Click & Colleague Colleagues fully understand their role with substitutions and “shorter than we’d like” for date codes.
• Make sure the delivery area is always clean, tidy and well presented.
• Co-ordinating Customer Delivery Drivers, ensuring the operation runs efficiently and effectively and they have their breaks at the right time to fit around operational requirements.
• Be knowledgeable about my centre and our results, coordinating others to deliver the practical actions to make improvements in my area.
• Follow company and legislative health & safety routines ensuring Customer Delivery Drivers do the same.
• Deliver communication to the Customer Delivery team when there are cascades from my manager.
• Look at ways to simplify our operations and share these ideas with my Manager.
• Always put the customer first and consider them in everything I do.
• Recognise and celebrate Customer Delivery Drivers achievements.
• Understand what may be getting in the way of delivering a great service and help to remove these obstacles.
• Communicate with the delivery teams as required.
• Ensure Customer Delivery Drivers have everything they need to return safe and deal with any customer issues immediately.
• Carry out safety & van checks as part of my shift routines.

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It is part of what makes Tesco such a great place to work, and we are proud to have been accredited as one of Britain’s Top Employers again this year. We are the UK’s number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers. But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It is our people that make the difference every day - helping us make a difference for our customers.

Core Values:

• Working together across my store and with other stores in my local area to achieve shared success.
• Building strong relationships with Customers and Colleagues.
• Being flexible in the way you think, make decisions and handle change.
• Knowing your own source of energy and keeping yourself fit for life.
• Always looking for ideas and opportunities to build a better Tesco.

What’s in it for you:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
• Benefits to suit you – choose what you use, from discounts and shares to cycle to work schemes.
• Uniform provided and policies to support you for all of life’s moments, big and small.