Customer Delivery Driver - Marks Farm

Availability Window: Sun 09:00:00-22:00:00; Tue 18:00:00-22:00:00; Wed 09:00:00-22:00:00; Thu 13:00:00-22:00:00; Sat 09:00:00-22:00:00.

Our Customer Delivery Driver rate starts from £13.35 an hour, increasing to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours per week, with options for 12‑hr weeks.

As the face of Tesco in the community, you will deliver customers’ shopping trips, interacting with customers daily and providing service with a smile. Your day will be variable and physical, with no two shifts the same.

Responsibilities

• I ensure the van and trays I use are clean and tidy.
• Leaving the back yard clean, tidy and clear of rubbish.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required and checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer’s time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

Requirements

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say \”Thank you.\”
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard, with an additional card to share with family outside the home.
• Access to free wellbeing services with a range of resources to support your mind, body and life.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Benefits to suit you, choose what you use – from discounts and shares to cycle‑to‑work schemes.
• Uniform provided and policies to support you for all of life\’s moments, big and small.

We believe in treating each other with respect and giving everyone an equal opportunity to get on.