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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and inclusivity.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Why this job: Be the heart of our store, making a real difference in customers' shopping experiences.
- Qualifications: Passion for customer service and ability to work in a team.
- Other info: Participate in fun community events and enjoy a dynamic work atmosphere.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store's appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. You will actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
You will work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers. You will put into practice the training you have received to ensure we all work safely. You will take part in seasonal, community, and charity events, creating a great inclusive atmosphere.
Being knowledgeable about your store's performance, understanding the part you play, and what we need to do together to deliver profit is essential. You will ensure you clock in and out at the start and end of your shift to ensure you are paid accurately for the hours you work. You will keep yourself, your colleagues, and customers safe by following security procedures and wearing safety equipment where available.
You will always follow the think 25 policy when serving age-restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, you will explain what you are doing to the customer. You will work in a clean, tidy, and organised manner, keeping aisles clear of congestion.
At certain times, you may be responsible for running the shift in the absence of your Shift Leader and Store Manager. You will ensure you follow all the training you have received in order to keep yourself, others, and the store safe and legal. If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Customer Service Assistant in Ashford employer: Tesco Plc
Contact Detail:
Tesco Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Ashford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. This will help you feel more confident during the real deal.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for customer service shine through. Share personal stories that highlight your experience and skills. Remember, they want to see the real you and how you can contribute to their store's atmosphere.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Customer Service Assistant in Ashford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you went above and beyond to make someone's day better – it really makes a difference!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make sure we can easily see how your skills match what we're looking for.
Highlight Relevant Experience: If you've worked in retail or customer service before, shout about it! Mention specific tasks you've done that relate to the role, like handling payments or stocking shelves, to show us you're ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco Plc
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Assistant. Familiarise yourself with tasks like processing payments, stocking shelves, and maintaining store appearance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help a customer or received positive feedback. This will highlight your passion for serving customers and your ability to create a welcoming atmosphere.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling difficult customers or managing busy periods. Practice your responses to these scenarios, focusing on how you would maintain a calm demeanour and ensure customer satisfaction while following store policies.
✨Demonstrate Team Spirit
Since you'll be working closely with colleagues, it's important to show that you're a team player. Share examples of how you've collaborated with others in previous roles, and express your enthusiasm for participating in community events and creating an inclusive atmosphere in the store.