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- Tasks: Lead a dynamic team in a fast-paced retail environment, ensuring excellent customer service.
- Company: Join Tesco, a diverse and inclusive workplace that values every individual.
- Benefits: Enjoy flexible hours, competitive pay, and fantastic discounts on your shopping.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Must be 18 or over with strong communication and leadership skills.
- Other info: Great opportunities for personal growth and a vibrant team atmosphere.
The predicted salary is between 12 - 16 £ per hour.
About the role
Our Shift Leader rate of pay starts from £14.76 an hour. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
As a Shift Leader you’ll:
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
You will be responsible for:
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that is inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
You will need:
- To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who’s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
What’s in it for you?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life’s moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be short, we are a place where Everyone’s Welcome.
Tesco Shift Leader - Antrim Massereene Extra employer: Tesco Ireland
Contact Detail:
Tesco Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Antrim Massereene Extra
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you’ve demonstrated leadership, teamwork, or great customer service. This will make your answers stand out.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows you’re genuinely interested and engaged.
We think you need these skills to ace Tesco Shift Leader - Antrim Massereene Extra
Some tips for your application 🫡
Show Your Availability: Make sure to clearly outline your availability in your application. We want to know when you can work, so if your schedule is a bit flexible, let us know! It helps us find the best fit for both you and the team.
Highlight Your Customer Service Skills: Since customers are at the heart of what we do, share any experiences that showcase your customer service skills. Whether it’s a previous job or a volunteer role, we love to see how you’ve made a difference for others.
Be Yourself: We value individuality, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can contribute to our diverse team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Tesco Ireland
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Leader at Tesco involves. Familiarise yourself with the responsibilities like coordinating the team and ensuring great customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to lead by example. Think of specific instances where you've successfully managed a team or resolved conflicts. Be ready to share these examples during your interview to demonstrate your ability to motivate and support your colleagues.
✨Emphasise Customer Service
Tesco places a strong emphasis on customer satisfaction. Prepare to discuss how you would ensure customers leave happy and how you can improve service. Share any past experiences where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Be Ready for Flexibility Questions
Since the role offers flexible hours, be prepared to discuss your availability and how you can adapt to changing schedules. Highlight your willingness to work different shifts and your understanding of the importance of flexibility in a retail environment.
