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For Companies At a Glance
- Tasks: Lead a dynamic café team, ensuring excellent customer service and smooth operations.
- Company: Join Tesco Café, a friendly and inclusive workplace with a family feel.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and 28 days holiday.
- Why this job: Develop your leadership skills while making a real impact in a vibrant environment.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
- Other info: Opportunities for career progression and personal development await you!
The predicted salary is between 24000 - 36000 £ per year.
About the role
We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.
You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.
All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for
Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:
- Making sure everything runs smoothly by maintaining operational and safety standards.
- Ensuring all food safety and hygiene regulations are met and followed.
- Leading by example by providing an excellent experience for customers.
- Opening and closing the café and overseeing full operations in the Manager’s absence.
- Recognising and celebrating team members for providing excellent service.
- Learning our menu inside out and helping our team to do the same.
- Boosting sales by making sure everyone’s in the right place at the right time.
- Delivering Health & Safety and Food Safety training for team members.
- Supporting the Café Manager with colleague coaching and development.
- Seeking ways to constantly help improve our service for customers.
- Promoting an inclusive environment where colleagues feel respected, valued, and safe.
You will need
- A background in hospitality, with Team/Shift Leader experience.
- A passion for providing excellent customer service.
- Health & Safety and Food Safety knowledge.
Personal
- Effective communication skills.
- Ability to multitask and adapt to changing priorities.
- Confidence using your initiative to improve ways of working.
Whats in it for you?
20 HOURS CONTRACT
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::
- Colleague Clubcard after 3 months service – 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco.
- Request flexible working from day one.
- Retirement savings plan.
- Life Assurance.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Holiday starting at 28 days (Including Bank Holidays).
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
About Us
With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel – truly a Place to Get On.
We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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Cafe Team Leader employer: Tesco Ireland
Contact Detail:
Tesco Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Leader
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the café and observe how the team interacts with customers. This will help you understand the culture and give you some great talking points during your chat.
✨Tip Number 2
Show off your customer service skills! Be ready to share specific examples of how you've gone above and beyond for customers in the past. We love hearing about those moments that made a difference!
✨Tip Number 3
Brush up on your food safety knowledge! Since this role involves ensuring hygiene standards, being able to discuss relevant regulations confidently will show that you're serious about the responsibilities.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, and how you can contribute to making the café even better. It’s a great way to demonstrate your proactive attitude!
We think you need these skills to ace Cafe Team Leader
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing excellent customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
Highlight Your Team Leadership Skills: As a Team Leader, you'll be guiding others, so make sure to showcase your leadership experience. Talk about times when you've coached or developed team members, and how you’ve led by example in a fast-paced environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at Tesco Ireland
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the café's menu. This shows your passion for the role and helps you answer questions about customer service scenarios effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in the past. Highlight your experience in coaching and developing team members, as this is crucial for the Team Leader position.
✨Demonstrate Your Customer Service Passion
Be ready to discuss what excellent customer service means to you. Share specific instances where you went above and beyond to ensure a great experience for customers.
✨Emphasise Adaptability and Initiative
Think of examples where you successfully adapted to changing priorities or took the initiative to improve operations. This will show that you can handle the fast-paced environment of the café.
