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For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment, ensuring excellent customer service.
- Company: Join Tesco, a diverse and inclusive workplace that values every colleague.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth.
- Why this job: Make a real impact by enhancing customer experiences and supporting your team.
- Qualifications: Must be 18+, with strong communication and leadership skills.
- Other info: Great training and development opportunities await you at Tesco.
The predicted salary is between 12 - 16 £ per hour.
About the role
Our Shift Leader rate of pay starts from £14.76 an hour. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
As a Shift Leader you’ll:
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
You will be responsible for:
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that is inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
You will need:
- To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who’s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
What’s in it for you?
There are a lot of reasons why Tesco is a great place to work. Here are just a few of them:
- There’s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
- We take your development seriously, so this is a great place to get on in your career. You’ll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
- It’s an inclusive place where everyone’s welcome. We celebrate the individuality of our colleagues - because they are what makes Tesco, Tesco
- Your voice matters, and we’ll always welcome and listen to your ideas and opinions
- We put your wellbeing first, and support is always available if you need it
- Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you’ll be in good company
Tesco Shift Leader - Antrim Massereene Extra employer: Tesco Ireland
Contact Detail:
Tesco Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Antrim Massereene Extra
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experiences align with the Shift Leader role, especially around customer service and team coordination.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tesco Shift Leader - Antrim Massereene Extra
Some tips for your application 🫡
Show Your Availability: Make sure to highlight your availability in your application. We want to know when you can work, so be clear about the days and times that suit you best!
Emphasise Customer Service Skills: Since customers are at the heart of what we do, showcase any experience you have in customer service. Tell us how you've gone above and beyond to help customers in the past!
Be Yourself: We love individuality! Don’t hesitate to let your personality shine through in your application. Share your unique experiences and what makes you a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with Tesco!
How to prepare for a job interview at Tesco Ireland
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Leader at Tesco involves. Familiarise yourself with the responsibilities like coordinating the team and ensuring great customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you motivated your colleagues and improved service, as this aligns perfectly with what Tesco is looking for.
✨Emphasise Customer Service
Tesco places customers at the heart of everything they do. Be ready to discuss how you would ensure a fuss-free shopping experience and how you’ve handled customer feedback in the past. Showing that you can listen to customers and act on their needs will set you apart.
✨Be Flexible and Open-Minded
Flexibility is key in retail, especially in a fast-paced environment like Tesco. During the interview, express your willingness to adapt to changing situations and your ability to think on your feet. This will demonstrate that you can handle the dynamic nature of the job.
