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- Tasks: Drive product innovation and enhance customer outcomes in travel insurance.
- Company: Join Tesco Travel Insurance, a rapidly growing company with a focus on community and sustainability.
- Benefits: Generous holiday allowance, performance bonuses, private medical insurance, and family-friendly policies.
- Why this job: Shape the future of travel insurance while making a positive impact on customers and communities.
- Qualifications: Strong understanding of insurance products, analytical skills, and experience in stakeholder management.
- Other info: Hybrid working model with opportunities for professional development and a supportive team culture.
The predicted salary is between 65520 - 65520 ÂŁ per year.
Serving our customers, communities, and planet a little better every day.
Salary – up to £65,520 (DOE) + annual bonus and benefits
Work Level – 2
Location – Glasgow or Edinburgh, blended working. Permanent.
Office Attendance – Our roles are hybrid; you should be able to travel to an office location at least 2 days per week for this position, including at least one day in Edinburgh.
Closing Date – Applications close 17th April 2026.
Tesco Travel Insurance is growing rapidly, and we’re looking for a Product & Customer Outcomes Manager to help shape the future of our product. This is a key role responsible for driving product innovation and ensuring consistently strong customer outcomes. In this position, you’ll lead product development initiatives, customer experience improvements, and governance processes. You’ll work closely with cross‑functional teams to ensure alignment with business priorities, customer needs, and UK regulatory requirements. As the Product & Customer Outcomes Manager, you’ll champion initiatives that enhance both commercial performance and customer outcomes across the Travel Insurance product. You’ll monitor core performance metrics, manage relationships with our underwriter, and ensure our products remain competitive, compliant, and customer‑focused.
What you’ll be doing
- Product Development & Innovation – Define, deliver, and adapt travel insurance products to meet customer and business needs. Lead on cross‑functional discovery sessions to assist in ideation, understand customer needs, and leverage market research and horizon scanning to stay competitive.
- Product Development & Review – Complete and assess fair value via periodic product reviews, deep‑dive into issues, and identify new opportunities to improve our services and products.
- Market Analysis & Innovation – Conduct market horizon scanning to compare products against competitors and develop the innovation pipeline for travel insurance products and services.
- Customer Communications – Ensure that communications are technically correct and aligned to policy terms and conditions. Maintain and improve the customer communication approach, including onboarding, in‑live and renewals.
- Business Planning – Support the development of annual and longer‑term business plans, forecasting performance against key performance indicators.
- Stakeholder & Supplier Management – Manage and maintain day‑to‑day contact with business‑critical suppliers (including underwriting) and SMEs across the organisation, responding to and managing incidents, analysing performance and providing feedback on key SLAs/KPIs.
We need you to have
- Strong technical understanding of insurance products and policy wording. Ideally in the travel sector although not essential.
- Proven ability to lead governance processes and drive continuous improvement.
- Skilled in stakeholder and supplier management, with a focus on customer‑centric outcomes.
- Analytical mindset with experience in market research, customer needs analysis, and performance reporting.
- A strong drive, attention to detail and ability to work without supervision.
And if you have any of these, even better
- Experience working within a product function with a Travel insurer.
- Familiarity with Agile methodologies and tools (e.g. Scrum, SAFe PI planning, Jira).
What’s in it for you
- Earn a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
- Performance‑related annual bonus.
- Private Medical Insurance and virtual GP Service you and your family 365 days a year.
- Critical Illness Insurance.
- Benefit from our family‑oriented initiatives, enhanced maternity leave pay, shared parental leave policy, and generous 8‑week paid paternity leave.
- Take advantage of ongoing learning opportunities and award‑winning training.
- Participate in our Buy‑as‑you‑Earn and Save‑as‑you‑Earn share schemes.
- Join a team where 91% of colleagues think it’s a great place to work.
- Prepare for retirement with our colleague pension scheme.
- Benefit from the Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday and receive a second card to share.
Everyone’s welcome
We want everyone to feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique.
Interviews
We know the importance of balancing work with life’s other commitments. Please discuss any flexibility you need at interview as we’re committed to exploring part‑time and flexible working opportunities at every level. Interviews are expected to be held from w/c 27th April 2026.
How to apply
Our colleagues work hybrid, taking time to meet in office for team catch‑ups, planning meetings and more. If you’re interested in learning more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
Product and Customer Outcomes Manager employer: Tesco Insurance
Contact Detail:
Tesco Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product and Customer Outcomes Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they serve customers. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on articulating your experience and how it aligns with the Product & Customer Outcomes Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar.
We think you need these skills to ace Product and Customer Outcomes Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product and Customer Outcomes Manager role. Highlight your relevant experience in product development and customer-centric outcomes, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that illustrate your analytical mindset and stakeholder management abilities. We want to see how you’ve made a difference in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Tesco Insurance!
How to prepare for a job interview at Tesco Insurance
✨Know Your Product Inside Out
As a Product and Customer Outcomes Manager, you need to demonstrate a strong technical understanding of insurance products, especially in the travel sector. Brush up on the specifics of travel insurance policies, including common terms and conditions, so you can confidently discuss how you would enhance customer outcomes.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with market research and performance reporting. Bring examples of how you've used data to drive product innovation or improve customer experiences. This will show that you have the analytical mindset needed for the role.
✨Highlight Stakeholder Management Experience
Since this role involves managing relationships with suppliers and stakeholders, be ready to share specific instances where you've successfully navigated complex stakeholder dynamics. Discuss how you ensured alignment with business priorities while keeping customer needs at the forefront.
✨Emphasise Continuous Improvement
The company is looking for someone who can lead governance processes and drive continuous improvement. Prepare to talk about initiatives you've led that resulted in measurable improvements, whether in product development or customer satisfaction. This will demonstrate your proactive approach to enhancing both commercial performance and customer outcomes.