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- Tasks: Lead and support a team of Operational Underwriters to achieve performance goals.
- Company: Join a friendly and inclusive insurance company in Newcastle.
- Benefits: Competitive salary, generous holiday allowance, and family-friendly initiatives.
- Why this job: Make a real impact while helping customers and communities every day.
- Qualifications: Experience in managing and motivating teams with strong communication skills.
- Other info: Flexible working options available to balance work and life commitments.
The predicted salary is between 33040 - 46256 £ per year.
Serving our customers, communities, and planet a little better every day.
Starting Salary from £33,040 + benefits
Location: Newcastle, Blended
Office Attendance: Our roles are hybrid once training completed; however, you should be able to travel to the Newcastle office 2 days per week for this position.
Closing Date: Friday 20th February 2026.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.
Opportunity
This is an exciting opportunity for an Operational Underwriting Team Leader to join our Underwriting team in Newcastle. You’ll lead, motivate and support a team of Operational Underwriters through the underwriting referral management agreed framework and authority.
The Role
- Lead, coach, and develop a team of operational underwriters to meet performance and quality objectives.
- Manage workload allocation and resource planning to ensure SLA delivery.
- Monitor operational underwriting processes to maintain accuracy, efficiency, and compliance standards ensuring documentation remains relevant and up to date.
- Drive the adoption of best practices and implement process improvements to enhance productivity.
- Track KPIs, prepare performance reports, and present insights to management.
- Collaborate with cross-functional teams to resolve issues and improve the customer experience.
- Recognise how customer-facing systems influence underwriting and integrate this understanding into daily decision-making.
We need you to have
- Proven experience managing, developing and motivating people, including coaching, performance management, and supporting development.
- Strong communication skills, able to tailor your approach to different audiences.
- Good attention to detail – able to maintain high accuracy and efficiency in operational processes.
- Confidence to work without supervision and provide technical guidance.
- Ability to create relevant and effective reports.
- Good judgement and decision-making capability.
What’s in it for you?
- Prepare for your retirement with our colleague pension scheme.
- Virtual GP Service for you and your family 365 days a year. Plus Critical Illness cover.
- Performance related annual bonus.
- Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
- Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
- Access to Green Car Leasing Scheme.
- Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
- Take part in our Buy as you Earn and Save as you Earn share schemes.
Everyone’s welcome
We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
Additional Information
We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.
Interviews
Interviews are expected to be from February 2026.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
Operational Underwriting Team Leader in Newcastle upon Tyne employer: Tesco Insurance
Contact Detail:
Tesco Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Underwriting Team Leader in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and mission. This way, you can show how your own values align with theirs, especially when it comes to serving customers and communities.
✨Tip Number 2
Practice your leadership stories! Since you're applying for a Team Leader role, think of specific examples where you've successfully led a team or improved processes. Be ready to share these during your interview to demonstrate your experience.
✨Tip Number 3
Prepare questions that show your interest! Ask about their approach to team development or how they measure success in the underwriting process. This not only shows you're engaged but also helps you assess if it's the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operational Underwriting Team Leader in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping customers and making a difference in their lives. Share specific examples of how you've done this in the past.
Tailor Your CV: Make sure your CV is tailored to the Operational Underwriting Team Leader position. Highlight your experience in managing and developing teams, as well as any relevant skills that match the job description. We love seeing how your background fits with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate good attention to detail, so make sure there are no typos or errors!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Tesco Insurance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Underwriting Team Leader. Familiarise yourself with the key tasks like managing workload allocation and driving process improvements. This will help you demonstrate your knowledge and show how you can contribute to the team.
✨Showcase Your Leadership Skills
Since this role involves leading and motivating a team, be prepared to share specific examples of how you've successfully managed and developed people in the past. Highlight your coaching techniques and how you've helped team members achieve their performance goals.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making and problem-solving abilities. Think of scenarios where you've had to resolve issues or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Your Communication Skills
Strong communication is key in this role, so be ready to discuss how you tailor your approach to different audiences. Whether it's presenting insights to management or collaborating with cross-functional teams, provide examples that showcase your ability to convey information clearly and effectively.
