At a Glance
- Tasks: Deliver exceptional customer service and support customers with their insurance needs.
- Company: Join Tesco Insurance, a company dedicated to making a positive impact.
- Benefits: Enjoy a competitive salary, generous leave, and exclusive discounts.
- Other info: Flexible working options available after training, with a focus on community and career growth.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Passion for customer service; experience in retail or hospitality is a plus.
The predicted salary is between 25200 - 26000 £ per year.
Serving our customers, communities, and planet a little better every day.
- Customer Service Representative – Newcastle (Longbenton)
- Anticipated Start Date - 5th October 2026
About the role
We know insurance is personal, and that’s why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs.
As part of the team, you’ll help customers manager and service their policies.
You’ll be someone who likes to get the things that matter done together, in a busy, professional team that is proud to offer amazing service with empathy and care.
Your role will include
- Making policy changes.
- Managing renewals and retention conversations.
- Supporting vulnerable customers.
- Promoting our digital self-service channels.
- Handling and resolving customer complaints where needed.
What’s in it for you?
- Tesco Colleague Clubcard: 10% discount (15% every payday weekend).
- Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme, and access to Wellhub to save on your gym membership.
- Generous leave: 7.2 weeks’ holiday (including Bank Holidays).
- Family support: Enhanced maternity, paternity, and shared parental leave policies.
- Exclusive offers from top brands and partners.
- Financial security: Pension scheme matching up to 7.5%, plus life assurance up to 5x salary.
By the way, we know it’s important to balance work everyday life commitments, so talk to us about any flex you need at the interview.
We’re happy to explore part time and flexible working opportunities, across our business.
Where you’ll be working
You’ll begin your journey with onsite training in our Longbenton office before moving into your team.
Our ‘Moments that Matter’ working model means you can request to work primarily from home once you’re fully trained and competent.
You’ll still joining your colleagues in the office for important team meetings, training, and social events.
Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available.
Many of our colleagues live locally and appreciate the balance of community connection and career opportunity the site provides.
- What you’ll be responsible for
- Delivering excellent customer service across every interaction.
- Managing high call volumes while maintaining a positive, engaging approach.
- Educating customers about our full range of products and services (training provided).
- Handling inbound and occasional outbound calls.
- Applying judgement to resolve customer queries efficiently.
- Promoting our digital channels to help customers self-serve where appropriate.
- Recording all customer interactions accurately and promptly.
- What you’ll need
- A passion for delivering excellent customer experiences.
- Previous contact centre experience is desirable, but transferable. experience from retail, hospitality, or leisure is equally valued.
- Clear and confident communication skills, both written and verbal.
- Strong technical capability you’ll regularly use multiple systems simultaneously.
- Empathy, resilience, and adaptability in a fast-paced environment.
- Important information
You must have the right to work in the UK (through nationality, visa, or work permit).
All offers of employment are subject to background screening, including criminal record and financial checks.
Why Tesco Insurance and Money Services?
Seeing your impact all around you: there's no better feeling.
Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.
Everything we do is about making things better.
Not just for others, but for you too.
It's why you'll get bags of choice and plenty of development.
It's why you'll always be heard and find balance that works for you.
It's why you'll feel totally at home in a place where everyone's welcome.
So, if you want a career where you can do good and feel good, you've found it.
Let's make everyday a little better.
Our story
Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.
We began life in 1997 and now help more than 2 million customers protect what matters to them.
We want to deliver a helpful service in everything we do and to make life easier for our customers.
Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important.
This is why our customer service centers are open seven days a week.
Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them.
We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.
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Customer Service Representtive in Newcastle upon Tyne employer: Tesco Insurance
Tesco Insurance is an excellent employer, offering a supportive work culture where empathy and professionalism are at the forefront of our service. Located in Longbenton, Newcastle, we provide competitive benefits, including opportunities for personal and professional growth, ensuring that our Claims Care Specialists feel valued and empowered in their roles. Join us to make a meaningful impact while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representtive in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tesco Insurance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tesco Insurance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representtive in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tesco Insurance:Your cover letter is your chance to shine! Tell us why you want to work at Tesco Insurance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tesco Insurance!
How to prepare for a job interview at Tesco Insurance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
