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- Tasks: Help customers navigate claims with empathy and effective communication.
- Company: Join Tesco Insurance, a leader in customer service and community impact.
- Benefits: Enjoy a competitive salary, annual bonus, and generous holiday allowance.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Strong customer service skills and a positive, flexible attitude are essential.
- Other info: Hybrid working options available after training, with ongoing learning opportunities.
The predicted salary is between 25000 - 35000 £ per year.
Tesco Insurance • Newcastle – Q8 Building, Quorum Business Park, Longbenton, NE12 8BU, United Kingdom • Permanent • Apply by 27‑Jan‑2026
About the role: Serving our customers, communities, and planet a little better every day.
Job Details:
- Salary: £25,000 + annual bonus and benefits
- Work Level: 1
- Location: Newcastle, hybrid*
- Working hours: 36 hours per week. Shift: Mon - Fri (36 hours per week): shifts between 08:00 -17:00 (please note these shifts may revert to 08:00 – 19:00 Monday to Friday and 08:00 – 13:00 on Saturdays (1 in 3) at some point).
- Training: You'll start your journey with 6 weeks of training to give you the best start and tools in your career. Training will be office based & Monday to Friday 09:00 -17:00.
*Once competent in role you’ll have the opportunity to move to hybrid working, if certain criteria is met.
The Role:
- Proactively offering the benefits of using our network of repairers and hire providers to 'non fault' third parties.
- Using a variety of communication approaches to contact third parties to help them manage their predicament, building rapport and a positive relationship to help deliver the right outcome for the third party and our organisation.
- Negotiating effectively with third party stakeholders and suppliers to ensure a 'fair settlement' is achieved for both the third-party claimant and our organisation.
- Proactively managing the department priorities such as monitoring ongoing hire and repair.
- Identifying and reporting any concerns in relation to potential fraud or instances of identified fraud, act as appropriate.
- Negotiating effectively to control costs.
We need you to have (min requirement):
- Ability to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome.
- Demonstrable ability to show empathy when dealing with difficult situations, maintaining a professional and caring approach.
- Ability to take ownership for own decisions within the established authority limits and parameters.
- Ability to think creatively to identify and manufacture/develop solutions to meet customer and business needs.
- Excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.
- Showing good planning, prioritising and organisation skills.
- A positive attitude and a flexible & resilient approach to change and team working.
What’s in it for you?
- Prepare for your retirement with our colleague pension scheme.
- Virtual GP Service for you and your family 365 days a year.
- Performance related annual bonus.
- Indulge in a generous holiday allowance with a minimum of 7.2 weeks.
- Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
- Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
- A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
- Take part in our Buy as you Earn and Save as you Earn share schemes.
Everyone's welcome: We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business.
Interviews are expected to be held from January 2026.
Why Tesco Insurance and Money Services? Seeing your impact all around you: there’s no better feeling. Because whatever our role, we’re helping our colleagues and serving our customers, communities and planet a little better every day.
How to apply: We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more.
Claims Handler in Newcastle upon Tyne employer: Tesco Insurance & Money Services
Contact Detail:
Tesco Insurance & Money Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Tesco Insurance and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Claims Handler, you'll need to express complex information clearly. Try role-playing with a friend or family member to get comfortable with explaining things simply and effectively.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've demonstrated empathy and problem-solving. Be ready to share these stories during your interview to highlight your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Tesco Insurance family!
We think you need these skills to ace Claims Handler in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you can use persuasion and empathy to deliver the right outcomes for our customers, especially in tricky situations.
Keep It Clear and Concise: When writing your application, remember to express complex information in straightforward terms. We appreciate clarity, so avoid jargon and keep your language simple and direct.
Demonstrate Your Problem-Solving Skills: Think about examples where you've creatively solved problems or met customer needs. We love candidates who can think outside the box and come up with innovative solutions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Tesco Insurance.
How to prepare for a job interview at Tesco Insurance & Money Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Handler and what Tesco Insurance is all about. Familiarise yourself with their services and values, especially how they aim to serve customers and communities better. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you've demonstrated empathy, persuasion, and problem-solving. Think of specific situations where you turned a difficult situation into a positive outcome for a customer.
✨Practice Your Communication
As a Claims Handler, you'll need to express complex information clearly. Practice explaining insurance concepts in simple terms. You might even want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts.
✨Be Ready to Adapt
Tesco Insurance values flexibility and resilience. Be prepared to discuss how you've handled change in the past and how you can adapt to new challenges. Highlight any experiences where you successfully navigated shifts in priorities or processes.
