At a Glance
- Tasks: Support customers with their insurance needs and deliver excellent service.
- Company: Join Tesco, a leading brand known for its commitment to customer care.
- Benefits: Enjoy discounts, health perks, generous leave, and a solid pension scheme.
- Other info: Flexible remote work options after training and a vibrant community atmosphere.
- Why this job: Make a difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 23600 - 26000 £ per year.
We help Tesco customers with their home and motor insurance needs. You’ll support customers in managing and servicing their policies while working in a busy, professional team that values empathy and care.
Your role will include:
- Making policy changes
- Managing renewals and retention conversations
- Supporting vulnerable customers
- Promoting our digital self‑service channels
- Handling and resolving customer complaints where needed
What’s in it for you?
- Tesco Colleague Clubcard: 10 % discount (15 % on payday weekends)
- Wellbeing & health: Free 24/7 virtual GP for you and your family, Cycle‑to‑Work scheme, and Wellhub access to save on gym memberships
- Generous leave: 7.2 weeks’ holiday (including Bank Holidays)
- Family support: Enhanced maternity, paternity, and shared parental leave policies
- Exclusive offers from top brands and partners
- Financial security: Pension scheme matching up to 7.5 %, plus life assurance up to 5 × salary
Where you’ll be working
Training is conducted onsite at our Longbenton office before moving into your team. Our “Moments that Matter” model allows you to request primarily remote work once fully trained, while still collaborating with colleagues in office for key meetings, training, and social events. The Longbenton site is easily reachable by Metro and major bus routes, with free parking. Many of our colleagues live locally and value the community connection and career opportunity the site offers.
What you’ll be responsible for:
- Delivering excellent customer service across every interaction
- Managing high call volumes while maintaining a positive, engaging approach
- Educating customers about our full range of products and services (training provided)
- Handling inbound and occasional outbound calls
- Applying judgement to resolve customer queries efficiently
- Promoting digital channels to help customers self‑serve where appropriate
- Recording all customer interactions accurately and promptly
What you’ll need:
- A passion for delivering excellent customer experiences
- Previous contact‑centre experience desirable; transferable experience from retail, hospitality, or leisure highly valued
- Clear, confident communication skills – both written and verbal
- Strong technical capability: regularly using multiple systems simultaneously
- Empathy, resilience, and adaptability in a fast‑paced environment
Important information: You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.
How to apply: If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click Apply to learn more.
Customer Service Representative in Newcastle upon Tyne employer: Tesco Insurance and Money Services
At Tesco Insurance and Money Services, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. As a Senior Cloud & Platform Engineer, you'll benefit from a competitive salary, private medical insurance, and a generous holiday allowance, all while working in a supportive environment that prioritises employee growth and development. Join us in a role that not only challenges you but also offers the opportunity to make a meaningful impact in the world of cloud engineering.
Contact Details:
Tesco Insurance and Money Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tesco Insurance and Money Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tesco Insurance and Money Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tesco Insurance and Money Services:Your cover letter is your chance to shine! Tell us why you want to work at Tesco Insurance and Money Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tesco Insurance and Money Services!
How to prepare for a job interview at Tesco Insurance and Money Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
