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For Companies At a Glance
- Tasks: Support customers with their insurance needs and deliver excellent service.
- Company: Join Tesco, a leading brand known for its commitment to customer care.
- Benefits: Enjoy discounts, health perks, generous leave, and a solid pension scheme.
- Why this job: Make a difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Flexible remote work options after training and a vibrant community atmosphere.
The predicted salary is between 23600 - 26000 ÂŁ per year.
We help Tesco customers with their home and motor insurance needs. You’ll support customers in managing and servicing their policies while working in a busy, professional team that values empathy and care.
Your role will include:
- Making policy changes
- Managing renewals and retention conversations
- Supporting vulnerable customers
- Promoting our digital self‑service channels
- Handling and resolving customer complaints where needed
What’s in it for you?
- Tesco Colleague Clubcard: 10 % discount (15 % on payday weekends)
- Wellbeing & health: Free 24/7 virtual GP for you and your family, Cycle‑to‑Work scheme, and Wellhub access to save on gym memberships
- Generous leave: 7.2 weeks’ holiday (including Bank Holidays)
- Family support: Enhanced maternity, paternity, and shared parental leave policies
- Exclusive offers from top brands and partners
- Financial security: Pension scheme matching up to 7.5 %, plus life assurance up to 5 Ă— salary
Where you’ll be working
Training is conducted onsite at our Longbenton office before moving into your team. Our “Moments that Matter” model allows you to request primarily remote work once fully trained, while still collaborating with colleagues in office for key meetings, training, and social events. The Longbenton site is easily reachable by Metro and major bus routes, with free parking. Many of our colleagues live locally and value the community connection and career opportunity the site offers.
What you’ll be responsible for:
- Delivering excellent customer service across every interaction
- Managing high call volumes while maintaining a positive, engaging approach
- Educating customers about our full range of products and services (training provided)
- Handling inbound and occasional outbound calls
- Applying judgement to resolve customer queries efficiently
- Promoting digital channels to help customers self‑serve where appropriate
- Recording all customer interactions accurately and promptly
What you’ll need:
- A passion for delivering excellent customer experiences
- Previous contact‑centre experience desirable; transferable experience from retail, hospitality, or leisure highly valued
- Clear, confident communication skills – both written and verbal
- Strong technical capability: regularly using multiple systems simultaneously
- Empathy, resilience, and adaptability in a fast‑paced environment
Important information: You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.
How to apply: If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click Apply to learn more.
Customer Service Representative in Newcastle upon Tyne employer: Tesco Insurance and Money Services
Contact Detail:
Tesco Insurance and Money Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and their values. This will help you connect your experiences to what they care about, showing that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy and adaptability. Share specific examples of how you've handled difficult situations in the past to demonstrate your ability to deliver excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Representative in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience, especially in customer service, and show us how you can bring empathy and care to our team.
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your written skills. Keep it concise, professional, and engaging – we want to see your personality shine through!
Highlight Your Technical Skills: Mention any experience you have with using multiple systems or handling high call volumes. We value strong technical capability, so let us know how you've managed similar tasks in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Tesco Insurance and Money Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Representative role. Familiarise yourself with the key responsibilities like managing policy changes and handling customer complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy Skills
Since this role values empathy and care, prepare examples from your past experiences where you've demonstrated these qualities. Whether it's in a previous job or a personal situation, being able to articulate how you handled sensitive customer interactions will set you apart.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or promote digital self-service channels. Practising your responses will help you feel more at ease during the interview and allow you to communicate your thoughts clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
