At a Glance
- Tasks: Support customers with their insurance claims and guide them through the process.
- Company: Join Tesco Insurance, a company dedicated to serving customers and communities.
- Benefits: Enjoy competitive salary, 7.2 weeks holiday, and exclusive discounts.
- Other info: Flexible working options and a commitment to inclusivity await you.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 21500 - 23400 £ per year.
About the role
Serving our customers, communities, and planet a little better every day.
Salary: Starting from £25,000 (entry level) - £26,000 (depending on experience) + annual bonus
Team: Claims Customer Services
Start date: Monday 19th January 2026
Location: Newcastle - Longbenton Office
Shift: Mon-Fri 08:00 -20:00, with 2 in 8 weekend shift rotation. Training will be Monday to Friday 09:00 -17:00 in the Office.
Working Pattern: Office-based initially, with hybrid working available upon achieving competence (typically after probation is passed)
Closing date: Thursday 11th December 2025
Opportunity
Our colleagues in the Claims team support Tesco customers with their home and motor insurance claims. We are looking for enthusiastic and customer-focused individuals to join us as Multi-Product Claims Handlers. You will guide customers through each step of the process - from the first notification of loss to a fair and timely resolution.
Your role will include:
- Gathering and recording accurate information to progress claims efficiently
- Assessing each case carefully and making fair decisions based on the facts
- Keeping customers updated and managing their expectations throughout
- Arranging repairs, mobility support, or replacements through our trusted partners
- Handling queries and resolving issues with empathy and professionalism
We are looking for people who thrive in a fast-paced, supportive environment and take pride in delivering excellent service when it matters most.
The Role responsibilities:
- Handle a variety of claims across motor, home, and support customers with post-claim service calls to support closure of the claim.
- Deliver high-quality customer service, ensuring empathy and professionalism in every interaction.
- Accurately assess claims and manage indemnity spend in line with company standards.
- Collaborate with internal teams to resolve claims efficiently and compliantly.
- Contribute to continuous improvement initiatives within the claims function.
You will need (min exp)
- Strong communication and proven 6 months of customer service skills.
- Good attention to detail and a commitment to quality.
- Ability to work independently and as part of a team.
- Previous home product and Claims handling experience is desirable but not essential - training will be provided.
What’s in it for you?
- Tesco Colleague Clubcard: 10% discount (15% every payday for a limited period)
- Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme
- Time to recharge: 7.2 weeks' holiday (including Bank Holidays)
- Family support: Enhanced maternity, paternity (8 weeks paid after one year's service), and shared parental leave
- Exclusive discounts: Offers from top brands and partners
- Financial security: Pension scheme matching up to 7.5%, plus life assurance up to 5x salary.
Everyone's welcome
We want all our colleagues to always feel welcome and be themselves. We are committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
Additional Information
We are proud to offer flexibility – please talk to us at interview about what works for you. Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available. Interviews commencing December 2025.
Important information
You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks, due to the regulated nature of our business.
Why Tesco Insurance and Money Services?
Seeing your impact all around you: there’s no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we’re helping our colleagues and serving our customers, communities and planet a little better every day.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.
Everything we do is about making things better. Not just for others, but for you too. It’s why you’ll get bags of choice and plenty of development. It’s why you’ll always be heard and find balance that works for you. It’s why you’ll feel totally at home in a place where everyone’s welcome.
So, if you want a career where you can do good and feel good, you’ve found it. Let’s make everyday a little better.
Our story
Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference. We began life in 1997 and now help more than 2 million customers protect what matters to them.
We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.
Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone’s welcome, where they can be part of a great team focused on making a real difference for our customers.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
Claims Handler in Newcastle upon Tyne employer: Tesco Insurance and Money Services
At Tesco Insurance and Money Services, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. As a Senior Cloud & Platform Engineer, you'll benefit from a competitive salary, private medical insurance, and a generous holiday allowance, all while working in a supportive environment that prioritises employee growth and development. Join us in a role that not only challenges you but also offers the opportunity to make a meaningful impact in the world of cloud engineering.
Contact Details:
Tesco Insurance and Money Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Newcastle upon Tyne
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Tesco Insurance and Money Services. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Claims Handler in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Tesco Insurance and Money Services.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Tesco Insurance and Money Services's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Tesco Insurance and Money Services
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Tesco Insurance and Money Services.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Tesco Insurance and Money Services will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Tesco Insurance and Money Services employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
