At a Glance
- Tasks: Support customers with their insurance needs and provide exceptional service.
- Company: Join one of the fastest-growing insurers in the UK.
- Benefits: Enjoy discounts, generous holidays, and flexible working options.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 23600 - 26000 £ per year.
Customer Service Representative – LTSB Intake (Glasgow, Permanent)
Salary: £23,600 to £26,000 depending on experience
Start date: 19th January 2026
Working Hours: Full time, 36 hours per week
Shift: Rotation Shift
- Shift A: Monday 09:00‑18:00 / Tuesday & Wednesday 09:00‑17:30 / Thursday 09:00‑17:00 / Friday & Saturday – Rotated Day Off (RDO) / Sunday 09:00‑14:00
- Shift B: Monday 09:00‑17:30 / Tuesday – RDO / Wednesday 09:00‑17:30 / Thursday 09:00‑17:00 / Friday 09:00‑18:00 / Saturday 09:00‑14:00 / Sunday – RDO
Training shift: Monday to Friday 09:00‑17:00 (36 hours), for approximately 6 weeks
Closing date: Monday 3rd November at 17:00pm
Note: These roles are open to LTSB candidates only.
About the role
Colleagues in our General Insurance department support Tesco Insurance and Money Services customers with their home and motor insurance needs. You’ll receive excellent training to efficiently handle a diverse range of inbound calls in a dynamic environment, providing support to customers who hold a policy with us and servicing their needs.
Key responsibilities include:
- Making changes to customers’ policies, contributing to new sales and retention conversations.
- Providing financial support and promoting our digital channels where customers can self‑serve.
- Handling and resolving customer complaints and supporting vulnerable customers.
- Ensuring exceptional customer service while adapting to a busy call centre schedule.
Where you will be working
On‑site training in Glasgow followed by placement in our graduate bay, remaining office‑based with occasional hybrid work options after competency is achieved.
You’ll be:
- Using excellent listening and relationship‑building skills to provide outstanding customer service.
- Managing high call volumes while maintaining a consistently positive customer experience.
- Educating customers on our full range of products and services, driving new sales and retention.
- Engaging with customers across diverse communication channels, primarily inbound calls and occasional outbound calls.
- Applying judgement to appropriately address and resolve customer queries.
- Listening to customers’ personal circumstances to provide personalized solutions.
- Accurately documenting customer interactions, issues, and resolutions within our systems.
You’ll need:
- A passion for delivering an excellent customer experience and finding the best outcome for our customers.
- Previous experience in customer service within a call centre (preferred) or transferable experience in retail, hospitality, or leisure.
- Proficiency in written and verbal communication, with strong listening and empathy skills.
- Proficiency in technology, including Microsoft Office; multitasking across multiple systems.
What’s in it for you?
- Colleague Clubcard: 10% discount (increasing to 15% on payday) at Tesco.
- Wellbeing benefits, including access to a Virtual GP Service and cycle‑to‑work scheme.
- Generous holiday allowance: 7.2 weeks including bank holidays.
- Enhanced maternity leave, 8‑week paid paternity leave, and shared parental leave policy.
- Exclusive offers and discounts from well‑known brands.
- Robust savings plan with a 1:1 match on contributions up to 7.5%.
- Life assurance coverage worth up to five times salary (as part of the pension scheme).
- Flexible working options – part‑time and hybrid arrangements available at all levels.
Our story
We’re one of the fastest‑growing insurers in the UK, supporting more than 2 million customers. Delivering great customer service is key to our success, and we provide a welcoming environment where everyone is heard and has the chance to grow.
How to apply
We value diversity and believe a variety of backgrounds strengthens our team. You can find more details and submit your application by clicking the link in the job posting above. All applicants must have the right to work in the UK by way of nationality, visa, or work permit. All offers are subject to background checks, including criminal record and financial checks. Equal opportunity: Tesco is an equal opportunity employer. We welcome applications from people of all backgrounds and experiences.
LTSB - Customer Service Representative in Glasgow employer: Tesco Insurance and Money Services
At Tesco Insurance and Money Services, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. As a Senior Cloud & Platform Engineer, you'll benefit from a competitive salary, private medical insurance, and a generous holiday allowance, all while working in a supportive environment that prioritises employee growth and development. Join us in a role that not only challenges you but also offers the opportunity to make a meaningful impact in the world of cloud engineering.
Contact Details:
Tesco Insurance and Money Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land LTSB - Customer Service Representative in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tesco Insurance and Money Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tesco Insurance and Money Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace LTSB - Customer Service Representative in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tesco Insurance and Money Services:Your cover letter is your chance to shine! Tell us why you want to work at Tesco Insurance and Money Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tesco Insurance and Money Services!
How to prepare for a job interview at Tesco Insurance and Money Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
