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- Tasks: Support customers with their insurance needs and provide exceptional service.
- Company: Join one of the fastest-growing insurers in the UK.
- Benefits: Enjoy discounts, generous holidays, and flexible working options.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 23600 - 26000 ÂŁ per year.
Customer Service Representative – LTSB Intake (Glasgow, Permanent)
Salary: ÂŁ23,600 to ÂŁ26,000 depending on experience
Start date: 19th January 2026
Working Hours: Full time, 36 hours per week
Shift: Rotation Shift
- Shift A: Monday 09:00‑18:00 / Tuesday & Wednesday 09:00‑17:30 / Thursday 09:00‑17:00 / Friday & Saturday – Rotated Day Off (RDO) / Sunday 09:00‑14:00
- Shift B: Monday 09:00‑17:30 / Tuesday – RDO / Wednesday 09:00‑17:30 / Thursday 09:00‑17:00 / Friday 09:00‑18:00 / Saturday 09:00‑14:00 / Sunday – RDO
Training shift: Monday to Friday 09:00‑17:00 (36 hours), for approximately 6 weeks
Closing date: Monday 3rd November at 17:00pm
Note: These roles are open to LTSB candidates only.
About the role
Colleagues in our General Insurance department support Tesco Insurance and Money Services customers with their home and motor insurance needs. You’ll receive excellent training to efficiently handle a diverse range of inbound calls in a dynamic environment, providing support to customers who hold a policy with us and servicing their needs.
Key responsibilities include:
- Making changes to customers’ policies, contributing to new sales and retention conversations.
- Providing financial support and promoting our digital channels where customers can self‑serve.
- Handling and resolving customer complaints and supporting vulnerable customers.
- Ensuring exceptional customer service while adapting to a busy call centre schedule.
Where you will be working
On‑site training in Glasgow followed by placement in our graduate bay, remaining office‑based with occasional hybrid work options after competency is achieved.
You’ll be:
- Using excellent listening and relationship‑building skills to provide outstanding customer service.
- Managing high call volumes while maintaining a consistently positive customer experience.
- Educating customers on our full range of products and services, driving new sales and retention.
- Engaging with customers across diverse communication channels, primarily inbound calls and occasional outbound calls.
- Applying judgement to appropriately address and resolve customer queries.
- Listening to customers’ personal circumstances to provide personalized solutions.
- Accurately documenting customer interactions, issues, and resolutions within our systems.
You’ll need:
- A passion for delivering an excellent customer experience and finding the best outcome for our customers.
- Previous experience in customer service within a call centre (preferred) or transferable experience in retail, hospitality, or leisure.
- Proficiency in written and verbal communication, with strong listening and empathy skills.
- Proficiency in technology, including Microsoft Office; multitasking across multiple systems.
What’s in it for you?
- Colleague Clubcard: 10% discount (increasing to 15% on payday) at Tesco.
- Wellbeing benefits, including access to a Virtual GP Service and cycle‑to‑work scheme.
- Generous holiday allowance: 7.2 weeks including bank holidays.
- Enhanced maternity leave, 8‑week paid paternity leave, and shared parental leave policy.
- Exclusive offers and discounts from well‑known brands.
- Robust savings plan with a 1:1 match on contributions up to 7.5%.
- Life assurance coverage worth up to five times salary (as part of the pension scheme).
- Flexible working options – part‑time and hybrid arrangements available at all levels.
Our story
We’re one of the fastest‑growing insurers in the UK, supporting more than 2 million customers. Delivering great customer service is key to our success, and we provide a welcoming environment where everyone is heard and has the chance to grow.
How to apply
We value diversity and believe a variety of backgrounds strengthens our team. You can find more details and submit your application by clicking the link in the job posting above. All applicants must have the right to work in the UK by way of nationality, visa, or work permit. All offers are subject to background checks, including criminal record and financial checks. Equal opportunity: Tesco is an equal opportunity employer. We welcome applications from people of all backgrounds and experiences.
LTSB - Customer Service Representative employer: Tesco Insurance and Money Services
Contact Detail:
Tesco Insurance and Money Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LTSB - Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous customer service experience and any specific achievements. Use examples that demonstrate your ability to handle complaints and provide excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace LTSB - Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially if you've worked in a call centre or similar environment. We want to see how your skills match what we're looking for!
Show Your Passion: Let your enthusiasm for delivering excellent customer service shine through in your application. Share examples of how you've gone above and beyond for customers in the past. We love candidates who are genuinely excited about helping others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the link in the job posting!
How to prepare for a job interview at Tesco Insurance and Money Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the key tasks like handling customer complaints and promoting digital channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Whether it's from a call centre or retail, highlight how you resolved issues and built relationships with customers. This will demonstrate your passion for providing outstanding service, which is crucial for this position.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This not only shows your communication skills but also reflects your ability to engage with customers effectively, which is essential for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific customer situations. Think about how you would manage high call volumes or support vulnerable customers. Preparing for these types of questions will help you demonstrate your judgement and problem-solving skills.
