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- Tasks: Lead a team to support vulnerable customers and ensure top-notch service.
- Company: Leading insurance provider in Glasgow with a focus on positive workplace culture.
- Benefits: Pension scheme, virtual GP service, and generous holiday allowance.
- Why this job: Make a real difference every day while empowering and coaching your team.
- Qualifications: Proven customer service and leadership experience required.
- Other info: Part-time role with a chance to create a positive impact.
The predicted salary is between 13 - 16 £ per hour.
A leading insurance provider in Glasgow seeks a part-time Customer Service Team Leader to manage a team focused on supporting vulnerable customers. You will be responsible for motivating colleagues, ensuring high standards of customer service, and developing a positive workplace culture.
Ideal candidates will have proven customer service and leadership experience.
Enjoy benefits such as a pension scheme, virtual GP service, and generous holiday allowance. Join us in making a difference every day.
Part-Time Customer Service Team Leader: Empower & Coach in Glasgow employer: Tesco Insurance and Money Services
Contact Detail:
Tesco Insurance and Money Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Team Leader: Empower & Coach in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping vulnerable customers during the interview. Share specific examples of how you've made a difference in previous roles to demonstrate your commitment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the position. Plus, it’s a great way to reiterate your enthusiasm for the role.
We think you need these skills to ace Part-Time Customer Service Team Leader: Empower & Coach in Glasgow
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous leadership experience you have. We want to see how you've motivated and supported your team in the past, especially in customer service roles.
Emphasise Customer Focus: Since we're all about supporting vulnerable customers, it's crucial to demonstrate your commitment to excellent customer service. Share specific examples of how you've gone above and beyond for customers in your previous roles.
Be Authentic: We love genuine personalities! Don’t be afraid to let your true self shine through in your application. Share your passion for helping others and how you can contribute to a positive workplace culture.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on board with our mission to make a difference every day!
How to prepare for a job interview at Tesco Insurance and Money Services
✨Know the Company Inside Out
Before your interview, make sure you research the insurance provider thoroughly. Understand their values, mission, and the specific challenges they face in supporting vulnerable customers. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or motivated colleagues. Highlight how you’ve created a positive workplace culture and maintained high standards of customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Empathy and Support
Since the role focuses on supporting vulnerable customers, be ready to discuss how you approach customer service with empathy. Share specific instances where you’ve gone above and beyond to assist someone in need, demonstrating your commitment to making a difference.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
