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- Tasks: Lead product innovation and enhance customer payment experiences.
- Company: Join Tesco Insurance, a friendly and inclusive workplace.
- Benefits: Enjoy competitive salary, generous holidays, and private medical insurance.
- Why this job: Make a real impact on customer outcomes while developing your career.
- Qualifications: Strong understanding of payments and excellent stakeholder management skills.
- Other info: Hybrid working with opportunities for personal and professional growth.
The predicted salary is between 43680 - 61000 £ per year.
About the role
Serving our customers, communities, and planet a little better every day.
Salary - from £43,680
Work Level – 2.
Location – Edinburgh, Permanent, blended working.
Office Attendance - Our roles are hybrid. However, you should be able to work from your nearest IMS office 2-3 days per week for this position. Occasional travel to other Tesco offices may also be required.
Closing Date - Applications close 17th December 2025.
The Role
Tesco Insurance is building a new Payments product team, and we’re looking for a Product & Outcomes Manager to help shape the future of our customer payment experiences. This is a pivotal role focused on driving product innovation, ensuring great customer outcomes, and maintaining compliance across our payments ecosystem.
As the Product & Outcomes Manager, you’ll lead initiatives that improve commercial and customer outcomes across the payments lifecycle. You’ll monitor key metrics, support supplier relationships, and ensure our products remain competitive, compliant, and customer focused.
You’ll work closely with Product Owners, Engineering, Risk, and third-party suppliers to deliver strategic improvements and support governance processes that align with FCA Consumer Duty and other regulatory requirements.
What you’ll be doing
- Drive improvements across the payments lifecycle – reducing costs, bad debt, fraud, and improving acceptance rates.
- Monitor and report on key payment metrics including approval rates, defaults, chargebacks, collections, and transaction costs.
- Lead periodic product reviews and customer outcome assessments on payment products.
- Ensure our Payment offer is compliant eg. FCA Consumer Credit rules, PCI DSS, SCA and scheme mandates.
- Provide KPI inputs for planning, forecasting, and budgeting.
- Oversee resolution of incidents impacting customer payments.
- Contribute to long-term payments strategy – covering payment options, technology capabilities, and product roadmap.
- Own and manage payment risks and controls.
- Support delivery of payment-related product changes through roadmap prioritisation and business case development.
What we’re looking for
Essential- Strong technical understanding of payments infrastructure, integrations, and vendor solutions.
- Proven ability to lead governance processes and drive continuous improvement.
- Skilled in stakeholder and supplier management, with a focus on customer-centric outcomes.
- Proven ability in business analysis and service mapping—translating complex requirements into actionable designs.
- Analytical mindset with experience in market research, customer needs analysis, and performance reporting.
- Experience in general insurance or regulated financial environments.
- Familiarity with Agile methodologies and tools (e.g. Scrum, SAFe PI planning, Jira).
What’s in it for you
- You’ll be joining a team where 91% of colleagues think it’s a great place to work.
- Prepare for your retirement with our colleague pension scheme.
- Private Medical Insurance and virtual GP Service you and your family 365 days a year.
- Performance related annual bonus.
- Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
- Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.
- Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
A place to get on
Take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
Take part in our Buy as you Earn and Save as your Earn share schemes.
Everyone’s welcome
We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
Why Tesco Insurance and Money Services?
Seeing your impact all around you: there’s no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we’re helping our colleagues and serving our customers, communities and planet a little better every day.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.
Everything we do is about making things better. Not just for others, but for you too. It’s why you’ll get bags of choice and plenty of development. It’s why you’ll always be heard and find balance that works for you. It’s why you’ll feel totally at home in a place where everyone’s welcome. So, if you want a career where you can do good and feel good, you’ve found it. Let’s make everyday a little better.
Our story
Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference. We began life in 1997 and now help more than 2 million customers protect what matters to them.
We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.
Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone’s welcome, where they can be part of a great team focused on making a real difference for our customers.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
Product and Customer Outcome Manager in Edinburgh employer: Tesco Insurance and Money Services
Contact Detail:
Tesco Insurance and Money Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product and Customer Outcome Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their payment systems and customer outcomes. This will help you show how you can contribute to their mission of serving customers better.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Product and Customer Outcome Manager. Highlight your experience in payments and customer-centric outcomes to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Tesco Insurance.
We think you need these skills to ace Product and Customer Outcome Manager in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product and Customer Outcome Manager role. Highlight your relevant experience in payments and customer outcomes, and show us how you can drive improvements in our payment lifecycle.
Show Your Passion: We love seeing candidates who are genuinely excited about the role. Share your enthusiasm for improving customer experiences and how you can contribute to making our services better for everyone.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your skills and experiences without having to decipher complex terms.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tesco Insurance and Money Services
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment infrastructures and vendor solutions. Being able to discuss how these elements impact customer outcomes will show that you're not just familiar with the basics, but that you can drive improvements across the payments lifecycle.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical mindset by discussing past experiences where you've conducted market research or customer needs analysis. Bring examples of how you've translated complex requirements into actionable designs, as this is crucial for the role.
✨Emphasise Stakeholder Management
Highlight your experience in managing stakeholders and suppliers. Be ready to share specific instances where you've focused on customer-centric outcomes, as this aligns perfectly with the company's mission of serving customers and communities better.
✨Familiarise Yourself with Compliance
Since compliance is a key part of the role, make sure you understand FCA Consumer Credit rules and other relevant regulations. Being able to discuss how you would ensure compliance in your work will set you apart from other candidates.