At a Glance
- Tasks: Provide outstanding customer service and support for insurance needs via inbound calls.
- Company: Join Tesco Insurance and Money Services, a leader in customer care.
- Benefits: Enjoy a competitive salary, discounts, wellness benefits, and generous holiday allowance.
- Other info: Flexible working options available after training, with a supportive team environment.
- Why this job: Make a real impact while helping customers and growing your career.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 23600 - 26000 £ per year.
Serving our customers, communities, and planet a little better every day.
Job title and details
Customer Service Representative – Glasgow city centre
Salary: £25,200 – £26,000 (depending on experience)
Hours: Full-time, 36 hours per week
Location: Glasgow city centre
Closing date: 02 March 2026
About the role
We know insurance is personal, and that’s why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs.
As part of the team, you’ll help customers manage and service their policies. You’ll be someone who likes to get the things that matter done together, in a busy, professional team that is proud to offer amazing service with empathy and care.
Your role will include
- Making policy changes.
- Managing renewals and retention conversations.
- Supporting vulnerable customers.
- Promoting our digital self-service channels.
- Handling and resolving customer complaints where needed.
What’s in it for you?
- Tesco Colleague Clubcard: 10% discount (15% every payday weekend).
- Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme, and access to Wellhub to save on your gym membership.
- Generous leave: 7.2 weeks’ holiday (including Bank Holidays).
- Family support: Enhanced maternity, paternity, and shared parental leave policies.
- Exclusive offers from top brands and partners.
- Financial security: Pension scheme matching up to 7.5%, plus life assurance up to 5x salary.
By the way, we know it’s important to balance work everyday life commitments, so talk to us about any flex you need at the interview. We’re happy to exploring part time and flexible working opportunities, across our business.
Where you’ll be working
You’ll begin your journey with onsite training in our Longbenton office before moving into your team. Our ‘Moments that Matter’ working model means you can request to work primarily from home once you’re fully trained and competent. You’ll still joining your colleagues in the office for important team meetings, training, and social events.
Our Glasgow site is easy to reach – close to Queen Street and Central Station plus major bus routes, with limited free parking available. Many of our colleagues live locally and appreciate the balance of community connection and career opportunity the site provides.
What you’ll be responsible for
- Delivering excellent customer service across every interaction.
- Managing high call volumes while maintaining a positive, engaging approach.
- Educating customers about our full range of products and services (training provided).
- Handling inbound and occasional outbound calls.
- Applying judgement to resolve customer queries efficiently.
- Promoting our digital channels to help customers self-serve where appropriate.
- Recording all customer interactions accurately and promptly.
What you’ll need
- A passion for delivering excellent customer experiences.
- Previous contact centre experience is desirable, but transferable. experience from retail, hospitality, or leisure is equally valued.
- Clear and confident communication skills, both written and verbal.
- Strong technical capability you’ll regularly use multiple systems simultaneously.
- Empathy, resilience, and adaptability in a fast-paced environment.
Important information
You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.
Why Tesco Insurance and Money Services?
Seeing your impact all around you: there’s no better feeling.
Lucky for us, we get to feel it all the time. Because whatever our role, we’re helping our colleagues and serving our customers, communities and planet a little better every day.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.
Everything we do is about making things better. Not just for others, but for you too. It’s why you’ll get bags of choice and plenty of development. It’s why you’ll always be heard and find balance that works for you. It’s why you’ll feel totally at home in a place where everyone’s welcome.
So, if you want a career where you can do good and feel good, you’ve found it.
Let’s make everyday a little better.
Our story
Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.
We began life in 1997 and now help more than 2 million customers protect what matters to them.
We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.
Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone’s welcome, where they can be part of a great team focused on making a real difference for our customers.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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Customer Service Representative in Glasgow employer: Tesco Insurance and Money Services
At Tesco Insurance and Money Services, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. As a Senior Cloud & Platform Engineer, you'll benefit from a competitive salary, private medical insurance, and a generous holiday allowance, all while working in a supportive environment that prioritises employee growth and development. Join us in a role that not only challenges you but also offers the opportunity to make a meaningful impact in the world of cloud engineering.
Contact Details:
Tesco Insurance and Money Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Glasgow
✨Tip Number 1
Get to know Tesco Insurance and Money Services inside out! Familiarise yourself with their products and services so you can chat confidently during interviews. This shows you're genuinely interested and ready to help customers.
✨Tip Number 2
Practice your listening skills! In customer service, understanding what the customer needs is key. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace our digital channels.
We think you need these skills to ace Customer Service Representative in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially if you've worked in a call centre or similar environment. We want to see how your skills align with what we do at Tesco Insurance!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your written communication skills. Use clear and concise language in your application, and don’t forget to showcase your ability to empathise and listen – these are key traits we value at StudySmarter.
Be Authentic:Let your personality shine through in your application! We love candidates who are genuine and passionate about delivering excellent customer service. Share your experiences and what motivates you to help others, as this will resonate well with us.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, you’ll ensure your application gets to the right people quickly. Plus, it’s super easy to navigate – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Tesco Insurance and Money Services
✨Know Your Stuff
Before the interview, make sure you understand Tesco Insurance and Money Services' products and services. Familiarise yourself with common customer queries and how to address them. This will show your passion for delivering excellent customer service.
✨Showcase Your Skills
Highlight your previous customer service experience, especially in a call centre or similar environment. Be ready to share specific examples of how you've handled difficult situations or resolved complaints, demonstrating your problem-solving skills and empathy.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, asking clarifying questions, and responding thoughtfully. This skill is crucial for a Customer Service Representative role, as it shows you can effectively engage with customers.
✨Be Yourself
Tesco values authenticity and a collaborative spirit. Don’t be afraid to let your personality shine through during the interview. Share your motivations for wanting to work there and how you align with their mission of serving customers and communities better every day.
