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For Companies At a Glance
- Tasks: Provide outstanding customer service and support for insurance needs via inbound calls.
- Company: Join Tesco Insurance and Money Services, a leader in customer care.
- Benefits: Enjoy a competitive salary, discounts, wellness benefits, and generous holiday allowance.
- Why this job: Make a real impact while helping customers and growing your career.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Flexible working options available after training, with a supportive team environment.
The predicted salary is between 23600 - 26000 £ per year.
Customer Service Representative – Glasgow city centre
Salary: £25,200 – £26,000 (depending on experience)
Hours: Full-time, 36 hours per week
Location: Glasgow city centre
Closing date: 02 March 2026
Role overview
Our General Insurance team helps Tesco customers with their home and motor insurance needs. You’ll manage and service policies, working in a busy, professional team that offers amazing service with empathy and care.
Responsibilities
- Making policy changes.
- Managing renewals and retention conversations.
- Supporting vulnerable customers.
- Promoting our digital self‑service channels.
- Handling and resolving customer complaints where needed.
- Delivering excellent customer service across every interaction.
- Managing high call volumes while maintaining a positive, engaging approach.
- Educating customers about our full range of products and services (training provided).
- Handling inbound and occasional outbound calls.
- Applying judgement to resolve customer queries efficiently.
- Recording all customer interactions accurately and promptly.
Qualifications
- A passion for delivering excellent customer experiences.
- Previous contact centre experience is desirable, but transferable; experience from retail, hospitality, or leisure is equally valued.
- Clear and confident communication skills, both written and verbal.
- Strong technical capability; you’ll regularly use multiple systems simultaneously.
- Empathy, resilience, and adaptability in a fast‑paced environment.
- Right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.
Benefits
- Tesco Colleague Clubcard: 10% discount (15% every payday weekend).
- Wellbeing & health: Free 24/7 Virtual GP service for you and your family, Cycle to Work scheme, and access to Wellhub to save on your gym membership.
- Generous leave: 7.2 weeks’ holiday (including Bank Holidays).
- Family support: Enhanced maternity, paternity, and shared parental leave policies.
- Exclusive offers from top brands and partners.
- Financial security: Pension scheme matching up to 7.5%, plus life assurance up to 5× salary.
Important information
We are happy to explore part‑time and flexible working opportunities, across our business. Though you’ll begin onsite training in our Longbenton office before moving into your team, you can request to work primarily from home once you’re fully trained and competent.
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Customer Service Representative employer: Tesco Insurance and Money Services
Contact Detail:
Tesco Insurance and Money Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know Tesco Insurance and Money Services inside out! Familiarise yourself with their products and services so you can chat confidently during interviews. This shows you're genuinely interested and ready to help customers.
✨Tip Number 2
Practice your listening skills! In customer service, understanding what the customer needs is key. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace our digital channels.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially if you've worked in a call centre or similar environment. We want to see how your skills align with what we do at Tesco Insurance!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your written communication skills. Use clear and concise language in your application, and don’t forget to showcase your ability to empathise and listen – these are key traits we value at StudySmarter.
Be Authentic: Let your personality shine through in your application! We love candidates who are genuine and passionate about delivering excellent customer service. Share your experiences and what motivates you to help others, as this will resonate well with us.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, you’ll ensure your application gets to the right people quickly. Plus, it’s super easy to navigate – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Tesco Insurance and Money Services
✨Know Your Stuff
Before the interview, make sure you understand Tesco Insurance and Money Services' products and services. Familiarise yourself with common customer queries and how to address them. This will show your passion for delivering excellent customer service.
✨Showcase Your Skills
Highlight your previous customer service experience, especially in a call centre or similar environment. Be ready to share specific examples of how you've handled difficult situations or resolved complaints, demonstrating your problem-solving skills and empathy.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, asking clarifying questions, and responding thoughtfully. This skill is crucial for a Customer Service Representative role, as it shows you can effectively engage with customers.
✨Be Yourself
Tesco values authenticity and a collaborative spirit. Don’t be afraid to let your personality shine through during the interview. Share your motivations for wanting to work there and how you align with their mission of serving customers and communities better every day.
