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- Tasks: Lead the Travel Money team, managing relationships and enhancing customer experience.
- Company: Join Tesco Insurance and Money Services, a leader in travel money solutions.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and generous holiday allowance.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Embrace diversity and inclusivity in a workplace that values every individual.
The predicted salary is between 38400 - 67200 £ per year.
Join to apply for the Commercial Manager - Travel Money role at Tesco Insurance and Money Services.
General information:
- Location: Edinburgh - 2 South Gyle Crescent, Edinburgh, EH12 9FQ
- Department: IMS - Travel Money & Giftcards
- Business Area: Money Services
- Working time: Full-Time
- Date Published: 13-05-2025
- Salary: Up to £48,000 + annual bonus & benefits
- Type: Permanent
Our roles are hybrid; however, you should be able to travel to our Edinburgh office 1-3 days per week for this position. Some ad hoc travel to London may be required. Applications close at 5pm on 28th May 2025.
We know that the annual summer holiday, or last-minute trip abroad, is really important to our customers and we’re committed to helping each and every customer get the right money they need to enjoy their trip. Tesco Travel Money is the second largest provider in the market with over 350 bureau and an additional 280 collection points across the UK. Convenience, exclusive Clubcard pricing and fantastic customer service are key reasons why our customers keep coming back. We sell and buy back over 50 currencies in cash, as well as a prepaid card option with the ability to load up to 10 currencies.
We have a small, dedicated team and work closely with our 3rd party provider Travelex to staff and support our instore bureau. People are at the heart of what we do and a large part of our success. We’re looking for a Travel Money Commercial Manager to join our Money Services team. We believe in nurturing talent and providing opportunities for growth and development. As a Commercial Manager in Travel Money, you will have the chance to enhance your skills, take on new challenges, and progress in your career.
What You’ll Be Doing:
- You’ll manage relationships with our Head of Retail, Divisional Managers and bureau staff across the Tesco Travel Money estate.
- You’ll run monthly customer forums to actively review NPS and share best practice; helping communicate overall strategy to our frontline colleagues.
- You’ll consistently monitor complaints data to ensure customer feedback drives improvement across our network.
- You’ll be responsible for the planning and execution of our annual awards event; celebrating success with the best colleagues across the business.
- You’ll work closely with colleagues across the whole of the Insurance & Money Services as well as 3rd parties including Travelex and MPMS.
We need you to have:
- Excellent communication and relationship management skills to interact with key stakeholders (both internal and 3rd party).
- A customer orientated mindset to ensure we consistently hold them at the heart of what we do.
- Strong commercial acumen and operational understanding.
- Experience with complaints handling to support colleague discussions and strive for the best possible customer experience in-store.
We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
What’s In It For You:
- Prepare for your retirement with our colleague pension scheme.
- Private Medical Insurance (WL2+) and virtual GP Service for you and your family 365 days a year.
- Performance related annual bonus.
- Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
- Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday.
- Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
- A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
- Take part in our Buy as you Earn and Save as your Earn share schemes.
Everyone’s welcome: We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
Why Tesco Insurance and Money Services? Seeing your impact all around you: there's no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we’re helping our colleagues and serving our customers, communities and planet a little better every day.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. Everything we do is about making things better. Not just for others, but for you too. It’s why you’ll get bags of choice and plenty of development. It’s why you’ll always be heard and find balance that works for you. It’s why you’ll feel totally at home in a place where everyone’s welcome.
So, if you want a career where you can do good and feel good, you’ve found it. Let’s make everyday a little better.
How to apply: We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
Commercial Manager - Travel Money employer: Tesco Insurance and Money Services
Contact Detail:
Tesco Insurance and Money Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager - Travel Money
✨Tip Number 1
Familiarise yourself with Tesco's Travel Money services and their unique selling points. Understanding their customer service approach and how they differentiate themselves in the market will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Tesco Insurance and Money Services. They can provide valuable insights into the company culture and expectations for the Commercial Manager role, which can give you an edge in your discussions.
✨Tip Number 3
Prepare to discuss your experience with relationship management and customer feedback processes. Highlight specific examples where you've successfully improved customer satisfaction or handled complaints, as these are crucial for the role.
✨Tip Number 4
Stay updated on trends in the travel money market and any recent developments within Tesco. This knowledge will not only demonstrate your enthusiasm for the role but also your commitment to contributing positively to the team.
We think you need these skills to ace Commercial Manager - Travel Money
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Commercial Manager role. Focus on your communication, relationship management, and commercial acumen, as these are key attributes Tesco is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can contribute to Tesco's mission of serving customers better. Mention specific examples from your past experiences that demonstrate your ability to manage relationships and improve customer satisfaction.
Highlight Relevant Achievements: When detailing your work history, emphasise achievements that showcase your ability to handle complaints, run successful events, or improve processes. Use metrics where possible to quantify your impact, such as increased customer satisfaction scores or successful project outcomes.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Tesco Insurance and Money Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Commercial Manager in Travel Money. Familiarise yourself with Tesco's services, especially their travel money offerings, and be ready to discuss how your experience aligns with these.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that demonstrate your ability to manage relationships with stakeholders. Think about times when you've successfully communicated strategies or resolved conflicts.
✨Demonstrate Customer Focus
Prepare to discuss how you prioritise customer needs in your decision-making. Share specific instances where you've improved customer experiences or handled complaints effectively, as this will resonate well with their customer-oriented mindset.
✨Highlight Your Commercial Acumen
Be ready to talk about your understanding of the travel money market and any relevant commercial strategies you've implemented in previous roles. This will show that you have the operational insight needed for the position.
