UX Researcher - Loyalty & Support

We’re looking for a skilled and versatile Midweight UX Researcher with a true passion for people to join our multidisciplinary team.

As a Researcher at the UK’s largest supermarket, you’ll help discover new ways to improve the ways millions of people shop. You’ll uncover the how, why and when of customer needs, helping shape and validate solutions that make every stage of a customer’s shopping journey easier. You’ll get to grips with balancing business goals and user expectations, generating research that helps tackle both. And you’ll work together with a team of true experts to overcome every challenge.

Audiences don\’t get bigger or more diverse than this. We have 11 million active app users and over 1 million online grocery orders a week. So, you’ll need a big appetite for research methodologies. That includes qualitative and quantitate research, customer interviews and data synthesis.

Compassion mixed with insight and collaboration is the recipe for successful research. So, you’ll be learning from and collaborating with the finest researchers, UX and UI designers, UX writers, service designers, data and analytics experts, product managers and developers.

Our signature dish is our research library, so you\’ll need experience working with big data sets and sophisticated reports.

Here’s a taste of what you can expect.

You’ll join a business that values your experience and insight. That feeds your personal and career growth, with opportunities for every stage of your journey. You\’ll be an essential part of a dedicated team comprising individuals from a diverse group of backgrounds who share your determination and ambition. You\’ll enjoy a hybrid role that builds the perfect work/life balance, allowing you to be yourself both professionally and personally. And a benefits package that’s more than competitive.

• Design and conduct research to provide user-centred, data-driven recommendations across a range of projects and product areas.
• Write research briefs, define research plans and timelines, conduct qual and quant studies, analyse results, build verbal and written reports, present to partners.
• Collaborate with other teams, such as the Online UX Design Team and product owners to understand key business requirements and priorities.
• Apply a range of UX research methods and turn research findings into actionable recommendations.
• Contribute to the advancement of UI and UX design research by sharing knowledge, insights, and standard methodologies.
• Support workflow and project management by facilitating prioritisation, identifying achievements and risks, streamlining communications, and ensuring the team has the resources it needs.
• Evangelise research practices standards across the team.
• Identify and solve workflow issues, such as coordinating research activities and booking labs.
• Raise the profile of the UX Research Team by identifying and sharing success stories and helping collaborators understand the team\’s value and contribution.
• Assist with coordinating and facilitating team meetings and activities, maintain tools, build playbooks and onboard new team members.
• Help maintain relationships with external parties, such as vendors.
• Follow our Business Code of Conduct and always acting with integrity and due diligence.

• Proven knowledge of UX research methodology and practices
• Hands-on experience with a range of qualitative and quantitative research methods and techniques, such as usability testing, ethnography, contextual enquiry, creation of user personas, journey mapping, surveys, competitor analysis and heuristics.
• An understanding of user-centred design principles and their application to interface and service design.
• Some knowledge of Agile and Lean practices.
• An appreciation of the trade-offs between user needs, business requirements and technical constraints.
• Experience crafting research plans to identify key achievements and deliverables to collaborators at all levels.
• Either a university degree of 2:1 or higher in human-computer interaction (HCI) (or a related field such as design), or the equivalent years of professional experience.
• Experience using software tools for both lab-based and remote user testing. This could include UserTesting.com, Optimal Workshop, Morae, Tobii, InVision.
• Experience in Usability / UX lab-based testing.
• The ability to build solid working relationships with peers and senior leadership.
• Strong written and verbal communication, and presentation skills.
• The ability to solve problems creatively and effectively.