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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working options.
- Why this job: Be part of a team that values inclusivity and customer service in a dynamic environment.
- Qualifications: Must be above school leaver age; no prior experience required.
- Other info: Opportunities for community involvement and career growth available.
One Stop • 3-5 Clancy Road Norwich • Apply by 24-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
- Serving customers with passion and pride, providing natural and great service.
- Encouraging customer feedback via the ‘have your say’ survey.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Applying training received to ensure safe working practices.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Being knowledgeable about store performance and understanding your role in delivering profit.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out at shifts\’ start and end for accurate pay.
- Following security procedures and wearing safety equipment to keep everyone safe.
- Following the think 25 policy when serving age-restricted products.
- Responding promptly to assistance calls or interventions, explaining actions to customers.
- Maintaining a clean, organized, and clutter-free environment.
- Occasionally managing shifts in absence of supervisors.
- Following all training to ensure safety and legality.
If the store has a Post Office Local, duties include managing daily operations, which require passing a background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements and encourage discussions about how we can accommodate your needs, whether you are starting your career, caring for someone, nearing retirement, or adapting to parenthood.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
- Customers are at the heart of everything we do
- We treat each other with respect
- We work together as one team
- We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.
Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales. We are committed to inclusivity and accessible recruitment, with accreditation at Disability Leader Level 3. For support details, please click here.
Please Note
Applicants must be above school leaver age. For more info, click here.
Colleague Benefits
- 10% discount in One Stop
- 10% discount at Tesco & Tesco Cafe (15% on weekends)
- 20% discount on F&F Clothing in Tesco Stores
- 10% discount at Tesco Mobile and exclusive deals
- 20% off insurance products at Tesco Bank
- Discounted eye care via Vision Express
- Discounts at Tesco Pharmacy, including health checks and flu jabs
- Discounted cash plans, savings schemes, and more
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One Stop - Customer Service Assistant employer: Tesco Hungary
Contact Detail:
Tesco Hungary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's from previous jobs or volunteer work, highlight situations where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. Think of examples where you've turned a negative experience into a positive one, as this will demonstrate your problem-solving skills and dedication to customer satisfaction.
✨Tip Number 4
Research the local community and any recent events or initiatives that One Stop has been involved in. This knowledge can help you connect with the interviewers and show your enthusiasm for being part of a team that values community engagement.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers, resolved issues, or improved service in previous roles.
Showcase Teamwork and Flexibility: Mention any experience you have working in a team environment and your ability to adapt to different situations. One Stop values collaboration and flexibility, so demonstrate how you embody these traits.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tesco Hungary
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share examples of how you've provided excellent service in the past, as this role is all about making customers feel valued and welcome.
✨Demonstrate Teamwork Skills
Since One Stop values teamwork, be prepared to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Customer Service Assistant. Be ready to discuss how you would handle tasks like stocking shelves, processing payments, and maintaining store appearance, showing that you understand the job's demands.
✨Prepare for Situational Questions
Expect questions that assess how you would react in specific situations, such as dealing with a difficult customer or managing a busy shift. Think of examples from your past experiences that highlight your problem-solving skills and ability to stay calm under pressure.
